Membership Services Representative - ROTHWELL
Join the Fastest Growing Fitness Industry in the World!
Who We Are
BravoFit is the Australia franchisee of Planet Fitness (NYSE), the leading global brand in fitness centers with over 2,700 clubs worldwide. We are on a mission to impact the lives of 1 million Australians through the delivery of fun and affordable fitness.
What We Believe
We have an opportunity to impact generations of people in Australia. Our keys to success are momentum and leveraging strengths. Through accountability and partnership, we challenge each other to deliver our best work.
What Makes a Bravo-Fit
We are passionate about creating positive impact while rewriting the rules of fitness. We provide a clean, comfortable, and non-intimidating environment for all of our guests.
Job Skill Set Requirements
* Excellent phone/communication skills
* Ability to follow directions well
* Ability to work well independently
* Must have an upbeat and motivating attitude
* Punctual and organized
Remit
* Greeting and saying goodbye to all members and guests
* Monitoring club access to members and non-members
* Answering any questions and handling member complaints
* Explaining the Judgement Free Zone to all members and non-members
* Answering info calls over the phone and taking messages
* Giving club tours
* Selling memberships, completing membership agreements, and entering new members into the database
* Operating the Point-of-Sale system and collecting any balances of past due accounts
* Making appointments for PE @ PF hourly sessions
* Organizing and maintaining the customer service front desk
* Completing member welcome calls
* Completing daily cleaning zones as assigned by management
* Completing club walk arounds
* Assisting with club housekeeping and restocking any paper products in locker room
* Performing beginning of the day and end of the day procedures
* Making yourself available to newer team members for questions and guidance
* Completing monthly Black Card Spa maintenance as assigned by management
Experience/Qualifications
* Previous customer service experience is advantageous
* Must be currently First Aid and CPR certified or willing to obtain within first three weeks
* Must have your WWC (working with children) certificate/number NSW & VIC, Blue Card QLD from employment commencement date or proof that the process has started
* Must have completed a National Police Check certificate within 12 months of application date
Bravo Core Values
* Bravissimo – Confidence to take calculated bold actions
* WOW Factor – Delivering a member experience that exceeds their expectations
* WHIM – World class, humorous, inspirational & memorable
Planet Fitness Newcastle, Central Coast and Western Sydney – a place where you can be yourself, be comfortable and feel welcomed.
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