Retention Manager - Drive Customer Satisfaction Location: Hounslow, Greater LondonJob Type: Interim or PermanentSalary: £18-£19 per hour About the Role4Leisure is seeking a dynamic and customer-centric Retention Manager to join a fantastic leisure facility in Hounslow. In this pivotal role, you'll spearhead the membership retention efforts and elevate customer satisfaction to new heights. Your mission will be to inspire your team, meet ambitious retention targets, and create an experience that keeps customers coming back.Key Responsibilities
1. Develop and implement innovative strategies to boost membership retention across all sites
2. Lead a high-performing team to deliver exceptional customer service at every touchpoint
3. Manage sales, bookings, and customer inquiries with expertise and efficiency
4. Conduct targeted outreach to at-risk members, turning potential cancellations into renewal opportunities
5. Design and execute a comprehensive onboarding program for new members to ensure long-term engagement
6. Handle multi-channel customer communications (phone, email, live chat) with professionalism and care
7. Consistently meet and exceed retention targets through persuasive sales techniques and relationship building
8. Optimise reception operations to ensure a seamless customer experience
9. Collaborate on lead gen...