Are you looking for immediate work in Banbury?
Red Recruitment is recruiting immediately available Customer Service Agents in Banbury to join our client, a proud premier contact centre outsourcing business located in Banbury. The ideal candidate will be customer-focused with a passion for helping people.
The salary for this position is between £12.02 - £12.50 per hour and is a temporary position. You will ideally have a financial services background and have worked with vulnerable customers.
This position is an immediate start, to start on Thursday 23rd January.
Benefits and Package for a Customer Service Agent:
* Salary: £12.02 - £12.50 per hour, depending on experience
* Hours: Monday - Friday, 9am - 5.30pm
* Contract type: Temporary (there may be opportunity to go permanent)
* Location: Banbury
* Start date: Thursday 23rd January
* Opportunities for professional growth and career advancement
* Comprehensive training and ongoing support
* Positive and inclusive work environment
* Progression opportunities
Key Responsibilities of a Customer Service Agent:
* Helping customers find a sustainable solution to managing their outstanding payments
* Helping customers potentially work out an affordable payment plan
* Using a variety of methods, including telephone and digital channels to communicate with customers
* Being a good listener, with a pragmatic and empathetic approach to the customers circumstances
* Communicating to customers primarily via email but also by telephone
* Commuting to Milton Keynes once a week (all travel expenses will be paid)
Key Skills and Experience of a Customer Service Agent:
* Experience within the financial services/collections industry is required
* Working with vulnerable customers is preferred
* Warm and friendly telephone manner
* Experience using digital communication systems
* Passion for delivering a great customer experience
* Ability to demonstrate strong communication skills
* You will need an empathetic nature with the ability to understand customer needs
* Reliable, trustworthy, discreet and professionalism are key attributes required
If you are interested in this position and have the relevant skills and attributes required, please apply now!
Red Recruitment (Business)