Sewell Wallis is exclusively partnering with our client, a specialist financial services business based in Rotherham, as they appoint a Senior Operations Manager. This business is continuing their journey through a transformation and growth strategy and is therefore looking for a driven leader of people and a change management expert with a corporate FCA regulated background.
The successful candidate will form a senior leadership team of four and will take responsibility for all aspects of operations including collections, customer support, underwriting, loans, IT and human resources. You'll lead a department of over one hundred people with direct line management responsibility for nine Managers.
What will you be doing?
Lead, motivate, and support a large team within a time-sensitive and demanding environment, including problem resolution and task management.
Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.
Partner with cross-functional teams to improve proprietary tools and systems.
Conduct budget reviews and report cost plans to upper management.
Prepare and deliver performance appraisals to key Senior Departmental Managers in line with business objectives.
Work closely with the project management team to ensure projects are completed in an accurate and timely manner. What skills do we need?
From a management perspective they require an i...