Division/Dept.
Channel Operations / Central Operations
Location
Habitat Digital Showroom
Reporting to
Habitat Showroom Operations Manager
In a nutshell
As a virtual product advisor, you will provide a video shopping experience for all customers. You will respond to, influence, and convert customer sales enquiries whilst delivering an outstanding level of customer service on a video call to achieve sales targets. You will be comfortable on camera so that your enthusiasm about our brand and products along with your personality comes across virtually.
You will work as part of a close-knit, dedicated team all working and winning together and have support on hand; but we’ll also trust you to use your own initiative. It’s about making a difference to everyone around you.
What you need to do
1. Deliver an outstanding virtual customer experience on every call through engaging conversations.
2. Present confidence to demonstrate products and explain their features on a video call.
3. Increase sales through video interactions ensuring the customers’ needs are met.
4. Increase conversion rate by taking customer’s call from query to purchase.
5. Answer queries efficiently, identify and offer solutions with the ability to deal with any challenges.
6. Be proactive with product knowledge. Learn across all furniture and homewares categories to become an expert.
7. Communicate with customers and colleagues ensuring you value and understand their viewpoint and react accordingly.
8. Receive and share information and feedback from customers in a positive and timely manner to improve experiences on video calls and online.
9. Keep up with and have an interest in seasonal trends and brand activity.
What you need to know and show
10. Previous customer service and/or sales experience
11. Ability to engage in a friendly and engaging manner.
12. A good working knowledge of technology
13. Ability to work independently, demonstrating on a one-to-one basis.
14. Strong communication skills both written and verbally, and in a virtual environment.
15. Personable and energetic
16. Strong communication skills
17. Self-motivated and positive
18. Show a willingness/eagerness to develop and learn about furniture, homeware and interiors
Support we will provide
19. Full training on our operating processes / guidelines for all aspects of the role.. GIS service, product knowledge etc,
20. Regular development and coaching
21. Access to a range of personal development tools. bitesize talks, online self-development tools, and internal mentoring etc.