Job Description Job Title: Care Navigator / Receptionist & Prescription Clerk Reports To: Practice Manager / Reception Supervisor Hours: 20 hours per week, Monday to Friday (flexible hours on a rota basis between 7:30 AM and 6:00 PM) Job Summary This dual-role position combines the responsibilities of a Care Navigator / Receptionist and a Prescription Clerk to ensure the smooth running of the practice. The successful candidate will provide front-line patient support, assist in the efficient processing of prescriptions, and collaborate with healthcare professionals to deliver excellent patient care. Job Responsibilities Care Navigator / Receptionist Duties: Provide a welcoming and efficient reception service for patients and visitors. Handle general enquiries, explain procedures, and schedule patient appointments. Assist patients in accessing appropriate healthcare professionals. Receive and make telephone calls, take messages, and ensure prompt and accurate communication. Process home visit requests and liaise with GPs/ANPs/Paramedics as necessary. Manage patient registrations including temporary patient registrations. Accept and process payments for non-NHS services and issue receipts. Enter and update patient information on the clinical system. Handle patient test results and relay relevant information as directed by clinicians Ensure the reception area is secure at the end of the day and prepared for the next. Attend team and practice meetings as required. Undertake additional administrative duties as directed by management. Prescription Clerk Duties Process routine prescription requests (via Syst1, email and paper repeats) within 2 working days of receipt. Manage prescription queries accordingly. Liaise with Practice Manager and clinical team with any areas of concern. Liaise with medicines management team relating to any queries. Ensure that patients are notified immediately of any medicines changes. Check medication discharge summaries and other hospital correspondence and alter any changes on patient records and then pass back to the GP. Liaise with chemists, patients, nursing homes and hospitals when needed. Synchronise medicines that are on repeat so they all finish at the same time. If a medication review for a patient is overdue, book the patient with the clinical pharmacist. If there is a manufacturer's or supply problem, liaise with the chemist or medicines optimisation team for an alternative. Issue prescription and advise patient of the change. Add new patients' medication and pass to GP. Check for over and under usage of medication. Delete medications that have not been issued for 12 months (every three months). Any other reasonable administrative duties as directed by the Department Supervisor, The Practice Manager or Partner. General Responsibilities: Maintain patient confidentiality and adhere to data protection regulations. Follow practice protocols and procedures to ensure compliance and efficiency. Promote a safe working environment by adhering to health and safety regulations. Support equality and diversity in the workplace. Participate in ongoing professional development and mandatory training. Communicate effectively with colleagues, patients, and external healthcare providers. Contribute to practice improvements and participate in audits. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Practice Protocols: The practice has Protocols in place for Clinical and Administrative tasks, staff are required to adhere to all Practice Protocols, it is essential that all staff keep up to date with protocols and advise of any changes needed. All protocols are stored on the Practice Intranet. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Attend compulsory training, such as Fire Awareness and infection control, and any other training the practice feels is necessary for the safe running of the practice. Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: The post-holder will: Apply Practice policies, protocols, standards and guidance Discuss with other members of the team how the policies, protocols, standards and guidelines will affect own work Participate in audits where appropriate