Description Starting salary: £24,454 per annum, pro rata Contract type: Part Year Permanent Band: A Location: Urquhart Castle Working Hours: Full time hours The post holder will be responsible for delivering the highest standards of visitor experience at Urquhart Castle working across all areas, including in the shop, admissions areas and outside within the car park and castle. We currently have a range of opportunities available including: 3 x Car Park Stewards (Part Year Permanent). Post 1 26.5 hours per week, Post 2 19.9 hours per week, Post 3 21 hours per week. Read full job description here. 3 x Evening Stewards (Part Year Permanent). All 19 hours per week. Read full job description here. 2 X Part-time Stewards (Part Year Permanent). All 15 hours per week. Read full job description here. Benefits of joining us at Historic Environment Scotland Enrolment onto a Civil Service Pension scheme – 28% employer contribution 25 days annual leave, pro-rata (increasing to 30 days after 3 years) 11.5 public holidays Reimbursement for relevant professional subscriptions Support for further education and personal development Study leave for work related courses Flexible working hours (where appropriate) Free entry to all of our properties (with up to three guests) Free entry to English Heritage, Manx and Cadw properties Key Responsibilities of this role Customer Service Process and promote retail and admissions transactions through the till system. Operate our visitor engagement points, such as the film show and object handling stations Ensure a high standard of presentation throughout the site, following appropriate cleaning processes in both public and staff areas. This will include grounds maintenance. Support the team in achievement of quality assurance Key Performance Indicators. Actively support HES seminars, events, functions and promotions. Provide the warmest welcome to our visitors upon arrival to the car park and ticket areas and engage proactively using customer service throughout the visit. Teamwork Proactively communicate with colleagues across the site to ensure high performance, standards and consistency. Support the Managers on partnership and community engagement initiatives and projects, possibly including volunteering, weddings and other events. Commercial Awareness Work with your monument team to achieve overall commercial performance targets. Promote commercial opportunities within the monument, such as coming events and retail products where appropriate. Assist Commercial Manager to ensure accurate stock management and assist with stock ordering and deliveries as required. Accurately complete and submit daily financial paperwork within the specified timescale. Ensuring that all administration is completed accurately and timeously, including absence reports, annual leave requests and training. Health and Safety & Compliance Ensure the security of the site, buildings and contents, including acting as key holder (where required). Monitor and comply with all H&S procedures/guidance relevant to the site, including fire duties. Follow correct procedures to ensure safe operation of all equipment. Ensure that the health and safety of staff, visitors and contractors is paramount at all times. Subject to weather conditions, contribute to severe weather procedures, including snow clearing Become part of First aid team for the site. Key requirements of the role: In order for you to be successful in this post, we will be looking for you to complete a cover letter which addresses: 1. Why you are interested in the post with Historic Environment Scotland 2. How you can meet each of the essential and desirable criteria (in up to 800 words), using examples of where you have used these skills in the past. Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life, home life, education or volunteer experience. Please read our CV and Cover Letter Guidance first before completing. Essential Criteria: Experience of delivering high standards of customer service in a fast paced environment A genuine interest for working in the heritage tourism industry Ability to work independently at times Excellent team working skills Find out more about desirable skills and experience in the full job descriptions. We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds, regardless of age, race, gender or gender identity, religious beliefs, marital status, sexual orientation, disability, or neurodiversity. In support of our Gaelic Language Plan, we welcome applications from Gaelic speakers. We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format, please reach out to us via email at recruithes.scot or call our Head Office at 0131 668 8600 and speak to a member of our People Team. Please note that, at this time, we are unfortunately unable to provide sponsorship as part of the recruitment process, therefore you must have current right to work in the UK to be considered for a post. To submit your application online, please read our ‘How to Apply’ section followed by ‘Apply Now’ button to begin your application.