Resident Host / Customer Service Advisor Newcastle upon Tyne Up to c.£25k per annum Working Hours - 37.5 per week - Monday – Friday: Shifts between 8am -6pm very occasional weekends throughout the year Synced are currently supporting a client operating in the Residential Living sector to recruit a Resident Services Associate in a residential setting for a seriously impressive PBSA building in Newcastle upon Tyne. Job titles can often be different so to clarify, your current job title may be…Customer Services Advisor,Community Associate, Resident Associate/Host, Resident Services Advisor, Front of House,Receptionist to name a few Whatever job title you have doesn't matter, what matters are the following personality traits: 100% RESIDENT FOCUSED - this role is all about being the face of the building, building relationships and an amazing residence experience You will need to be… Warm & friendly, approachable, professional and have an incredible, never ending passion for customer service/journey… In addition, any experience in the 'living/accommodation' sector - PBSA, BTR, CoLiving, Coworking, hospitality is fully transferable. Outline duties and responsibilities: ● Customer service & Customer journey ● Resident care, engagement and satisfaction ● Social media channels for the building ● Sales & Marketing duties e.g. site tours, events, membership, leasing and renewals administration ● Building administration - tenancy, lease documentation, contractor liaison ● Coordination of maintenance requests ● Plus much more To be considered for and be successful in this role you will need to be a friendly and highly organised individual who thrives in a fast-paced environment. You should love interacting with people and have a genuine passion for delivering excellent customer service. This is a great opportunity for someone who is looking to develop their career within an expanding company with big plans in the living sector Synced are acting as an external talent partner