Epilepsy Administrative Assistant
Department:Epilepsy / Neurology
Band: 3
Hours: Up to 37.5 hours per week, flexible, all MKUH roles will be considered for flexible working
This role is within the Epilepsy Service, located in the main hospital site. The new team member will be supporting the Epilepsy Advanced Nurse Practitioner.
The post holder will be providing comprehensive secretarial and administrative support to the Advanced Nurse Practitioner and will assist in ensuring effective service delivery to the population of Milton Keynes.
The post holder will need to have excellent communication and team working skills, whilst being respectful and ensure confidentiality with patients. They will need to provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner. They will ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills; referring clinical-related queries to appropriate staff.
All training will be provided to the new post holder where necessary.
Interview: 16/12/24
Please note that we are not able to offer sponsorship for this role.
To provide comprehensive secretarial and administrative support to the Advanced Nurse Practitioner and to assist the Advanced Nurse Practitioner in ensuring effective service delivery to the population of Milton Keynes.
Our administrator will provide day-to-day support to our Advanced Nurse practitioner, which will enable the Nurse to maximize her time spent with patients. Duties will include filing, photocopying and organizing clinic notes, typing, taking messages, and organizing our office base. Crucially the post holder will maintain the outcomes database and support compliance with the electronic recording of performance measures; therefore, computer literacy, particularly in excel is essential.
We care We communicate We collaborate We contribute
MKUH staff scored highest for ‘I look forward to coming to work’ (NHS Staff Survey 2023).
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
• Free on-site parking
• Free tea and coffee
• Great flexible working opportunities
• Discounted gym membership
• Lease car scheme
• Generous annual leave and pension scheme
• On site nursery (chargeable)
• Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
· To work as a member of the Epilepsy Administrative team to provide daily assistance to theEpilepsySpecialist nursing team giving confidential administrative support.
· To assist the Advanced Nurse practitioner in all administration duties relating to the day-to-day running of the service
· To support the Advanced nurse practitioner in the service delivery, which is safe, effective, and responsive.
· To assist in maintaining required levels of access at all times, for patients and referrers of the specialist service across seven days.
· Provide a high standard of administration and secretarial support to the service by typing correspondence and reports, organising meetings, maintaining diaries and managing a comprehensive filing system; carry out other duties as may be required for the effective operation of the service.
· Organise own workload and act independently within appropriate guidelines.
To provide a polite and efficient reception service to visitors if required. Support clinics by undertaking receptionist duties; able to negotiate with patients whose first language is not English; preparing new patient medical notes; making patient appointments; entering data onto Xcel spreadsheets and database.
Please refer to the attached Job Description for further details.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
This advert closes on Sunday 8 Dec 2024