Before submitting your application, you should read our privacy notice to understand how Bupa will use, store and share your information.
Health Assessment Booking Adviser
Job Description:
Health Assessments Booking Advisor - Webchat
Permanent
Full Time (37.5 Hours)
Bupa Place, Salford Quays, Manchester (M50 3SP)
Hybrid working – however, would be required to do a minimum of 2 days in the office. Will only be entitled to hybrid working once training has been completed.
Shifts: Mon – Fri 8am – 8pm; Saturdays 9am -5pm (essential requirement would be to work one Saturday per month, would get the time back during the week when working on Saturdays)
Salary – £25,000 + Performance based bonus
You’ll help us make health happen by:
* Working towards achieving a monthly revenue target and also an overall annual target.
* Working on inbound and outbound calls.
* Arranging appointments within our Bupa clinics and liaise with the centres on a daily basis.
* Communicating with customers either via the telephone, email or webchat.
* Working with the eligibility & contracts team to ensure corporate customers are covered.
* Offering upgrades and cross-selling other products.
Key Skills / Qualifications needed for this role:
* You will have experience of working in a customer service/sales environment and demonstrating strong customer focused skills and an ability to up-sell added products.
* Understanding of customer service principles and a commitment to service excellence.
* You will be PC literate with good knowledge of Windows based packages and have the ability to combine communication and admin skills.
* Strong verbal and written communication skills and be able to deal effectively with internal and external customers of all levels, taking a firm yet diplomatic approach if necessary.
* Have excellent time management skills and the ability to work quickly and accurately in a pressurised environment.
* Ability to adapt to a tight, high achieving sales team and to be responsible for both individual and team targets.
* Excellent sales and negotiation skills.
* Be able to remain positive and calm whilst projecting a ‘can do’ attitude within the team/department.
* Telesales experience (desirable).
Benefits
* Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
* Bupa health insurance as a benefit in kind.
* An enhanced pension plan and life insurance.
* Annual Health Services Bonus Scheme.
* Various other benefits and online discounts.
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you would like more information on the role, require an alternative format, or would like to discuss other opportunities suited to your skills and experience, please contact via email on adama.kone@bupa.com or mobile on 07395878088.
Time Type: Full time
Job Area: Administration
Locations: Bupa Place
#J-18808-Ljbffr