CUSTOMER SERVICE ADVISOR - FIXED TERM CONTRACT UNTIL AUGUST 2026
SALARY - £25,416 PER ANNUM
MONDAY TO FRIDAY 9.00AM - 5.00PM
FIXED TERM CONTRACT UNTIL AUGUST 2026
What's in it for me?
People Solutions are currently recruiting for a Customer Service Advisor to join our well-established client based in Maidstone, Kent. The role is initially a contract until August 2026 but has the potential to become fixed term.
Day to Day Duties
Duties include:
* To liaise with customers on all aspects of the business of the Organisation to ensure customer satisfaction and a high quality service are maintained at all times.
* Receive and record in a correct and precise manner, onto a computerised system, internal and external enquiries resulting from the services provided by the Organisation .
* Ensure that all enquiries and problems are answered promptly, investigated and resolved, within the Customer Service guidelines and Standing Financial Instructions.
* Identify customers' unsatisfied lines and action in accordance with individual customer requirements.
* Make decisions on and process customer requests for direct issues, special picks and emergencies, liaising with all associated departments.
* Liaise with customers and manage return requests, making decisions on the time-scale, value, suitability and possible reallocation of the same, within Customer Service guidelines.
* Investigate missing orders and where necessary authorise customer credit's or declines within a given limit.
* Develop the relationship and lines of communication between the Organisation and customers.
* Advise customers of suitable alternative products and place orders where necessary on their behalf.
* Support Inventory in managing all stock levels by targeting and contacting potential customers.
Essential Skills
* PC literate
* Previous customer service experience is essential ideally in an office environment
* Work on own initiative
* Problem solving
* Communication
* Planning & Organising
* Confident
* Pleasant, helpful attitude to all internal and external customers
Desirable Experience
* GCSE/O Level English or equivalent desirable
What training is provided?
* Training is provided
Contact
This client values its workers and provides an excellent work environment.
If you are looking for high-paying, reliable work, click below to apply today or get in touch with our recruitment team to find out more.