Butler Guest Services The Langham, London; Europe’s first Grand Hotel and Forbes 5 rated property, is currently recruiting for a Butler to join our talented Langham Club team. We are looking for a true hospitality professional, with the flair to deliver service at the highest level. In the role of a Butler, your key focus will be to: ● carry out butler duties as required such as packing, unpack and room service ● inspect guest rooms prior to guest arrival as per LHG operating standards ● process check-ins, check-out greeting and rooming VIP guests ● assist with service of food and beverage to Langham Club guests ● establish a strong working relationship with other departments and communicate with the Kitchen, Stewarding, IRD and Housekeeping departments for any special requirements ● deal with guests’ complaints calmly and tactfully and report ALL complaints to your Supervisor or Manager immediately ● personalise and engage with guests at every opportunity ● create an emotional engagement with guests, thus creating exceptional memories Do you have? - ● previous experience in Front Office and F&B operation (as a Butler or other roles) ● previous experience of Housekeeping andor Concierge services is preferable ● hospitality degree is desirable ● knowledge of Opera system ● previous experience in a similar environment ● strong interest and passion for food & beverage ● excellent customer service skills; ability to anticipate guest needs and go the extra mile ● immaculate personal presentation YOUR BENEFITS Financial Wellbeing ● Paid Overtime ● Discretionary Service Charge ● 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service ● Access to Wagestream – a salary advance benefit ● Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels ● Discounted accommodation at The Langham, London for you and your family ● Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments ● Up to £750 Recommend a Friend referral bonus ● Seasonal Travelcard loan ● A subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs ● Company pension plan ● Life insurance ● Discounts in various high street and online shops Mental Wellbeing ● Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values ● Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career ● 2 staff parties per year and several colleague social and community events ● Access to the Employee Assistance Programme by Hospitality Action (247) ● Access to Qualified Mental Health First Aiders on site ● Most Valued Colleague of the Month and Year Awards ● Long Service Awards Physical Wellbeing