Provide specialist secretarial/administration support and advice to the team and provided day to day supervision of the administration team performance, as directed by Line Act as a point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as Delegate work to ensure that the administration team processes are followed in an accurate and timely Ensure standard operating procedures are applied within the team Support teams to ensure that the portfolio of tasks/projects is planned, managed and delivered effectively To support clinical function in the setting up of care packages, as required Deal with invoice queries in an efficient and timely manner, as required To supervise the team and ensure that all supervision duties are carried out and recorded on the relevant systems in line with internal policies and procedures e.g. sickness reporting, appraisals, annual leave, as required and supported by the line Ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate and acting as first line of support to interested parties To support in the development across the organisation in the personalisation agenda and to support the pathway delivery for Personal Health Budgets within NHS Continuing Inputting into, monitoring and printing reports from computerised Responsible for organising meetings for the department, minute taking, calendar management and planning any administrative work as required. Demonstrate office systems and department requirements to new starters Have a flexible/adaptable approach to their work in order to meet various deadlines.