Operations Administrator Location : Atherton, Manchester Salary : £30,000 Benefits : Private Medical Insurance with Gym discounts. Holiday starting at 31 days (including public holidays and your birthday) with the ability to earn up to 40 days. Training & Development : Up to 150 hours/year of formal training regardless of experience, offering genuine progression opportunities. Free On-Site Parking. Role Purpose The primary purpose of the Operations Administrator to support our Operations Manager in reviewing and improving our entire operational delivery model for our clients and our staff team. The aim is to provide the best possible customer service experience, with a focus on quality, excellence, and reliability. Once trained, you will take charge of managing the daily diary of a team of engineers dedicated to repair and maintenance works, ensuring all jobs are completed to the highest standard within required timescales. Key Responsibilities Job Planning & Resource Allocation : Plan and support the delivery of responsive repairs and scheduled maintenance services. Ensure the right resources are allocated and engineer schedules are managed for maximum efficiency. Customer Communication : Maintain positive relationships with clients, keeping them informed, answering queries, and arranging site visits. Customer Support : Assist new and existing customers with inquiries about current works, new requests, and potential future works. Diary Management : Monitor and manage the daily diaries of engineers to ensure that all jobs are completed on time. Liaison & Coordination : Work with customers, suppliers, and engineers to ensure the smooth operation of the work schedule and the successful completion of jobs. Continuous Improvement : Participate in training and ongoing learning initiatives to continually improve customer satisfaction and operational performance. Requirements To be successful in this role, you will need to demonstrate the following skills, experience, and qualities: Essential Skills & Experience Experience in a planning, scheduling, or service coordination role: Experience managing engineer schedules, service teams, or large job allocations is highly desirable. Customer Service Experience: Previous experience in a telephone-based customer service role where you handled queries, resolved issues, and built positive relationships. Strong Organisational Skills: Ability to prioritise, plan and organise a high volume of tasks while maintaining attention to detail. Problem-Solving Mindset: Capable of thinking on your feet, troubleshooting issues, and driving activity forward. IT Proficiency: Competence with Microsoft Office Suite (Word, Excel, Outlook) (essential) and (desirable). Time Management: Ability to handle competing demands and deadlines in a fast-paced environment. Interpersonal Skills: Strong written and verbal communication skills, with the ability to work effectively with customers, suppliers, engineers, and colleagues. Desirable Skills & Experience Experience in operations, facilities management, or field service coordination, or customer service roles. Familiarity with job planning software (e.g., ServiceM8, BigChange, or similar) would be advantageous. Prior experience in roles where you needed to break down large projects into key tasks and deliverables. Personal Attributes We are looking for a candidate who: Is proactive and solution-focused able to identify and resolve issues before they become problems. Has a collaborative approach builds positive working relationships with engineers, customers, and colleagues. Demonstrates resilience and adaptability remains calm under pressure and adapts to changing circumstances. Is committed to growth and development embraces ongoing learning and continuous improvement. Additional Information This is a full-time, office-based role at our Atherton office, with free on-site parking available. ADZN1_UKTJ