Job summary Fountayne Road Medical Practice would like to recruit an enthusiastic and experienced GP Receptionist to join our dedicated administrative team. This is a permanent, part-time position and you would be required to work from 14:30 to 18:30, Monday to Friday. The ideal candidate should be able to demonstrate previous experience as a GP receptionist, or has worked in a NHS administration role, with excellent IT, organizational, and communication skills. You will be required to assist and direct patients in accessing the appropriate service or address healthcare professionals in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone The post requires someone with initiative and enthusiasm with excellent communication skills and empathy with patients and colleagues. Main duties of the job To deal with all enquiries with complete confidentiality. Answer incoming telephone calls from patients and healthcare professionals. Greet, book in and deal with general enquiries from visitors to the practice. Document and transfer messages and forward to appropriate member of team. Book patients appointments and requests for home visits with the clinical team. Process emails, Emis tasks Accurx messages and incoming mail received from patients and healthcare professionals. Receive and record requests for repeat prescriptions. To be able to sign post using local resources and provide information to patients. Register new patients(training provided). Process referrals to secondary care and external agencies using (ERS) electronic referral system(training provided). Action workflow queries, GP links, registrations and GP2GP tasks(training provided). Invite patients with long term conditions for annual reviews. Complete general clerical duties i.e. Scanning clinical documents into patients medical records, changing back up tapes and opening and locking the main entrance door. To have a thorough knowledge of all Practice procedures. To work in accordance with written protocols. About us Fountayne Road Medical Practice is a newly merged practice, we have recently combined three practices into one large GP surgery, serving approximately 9,500 registered patients. We are committed to delivering outstanding healthcare services, utilizing the Emis Web clinical system, and fostering a supportive and collaborative work environment. Our practice prides itself on a strong work ethos and values-driven approach to patient care. Date posted 28 January 2025 Pay scheme Other Salary £15,642 a year Contract Permanent Working pattern Part-time Reference number A4320-25-0001 Job locations 1A Fountayne Road Health Centre Stoke Newington London N16 7EA Job description Job responsibilities JOB TITLE: RECEPTIONIST REPORTS TO: PRACTICE MANAGER AND SENIOR PARTNERS Job Summary : Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. The post requires someone with initiative, enthusiasm, excellent communication skills and empathy with patients and colleagues. Reception duties To deal with ALL enquiries with complete confidentiality Answer incoming telephone calls, deal with general enquiries. Document and transfer messages and forward to appropriate member of team. Process emails, Emis tasks and Accurx messages and incoming mail received from colleagues and patients. Book appointments and requests for home visits. Receive and record requests for repeat prescriptions. Greet visitors and deliveries made to the surgery. To be able to sign post using local resources and provide information to patients. Scanning of patient related documentation and attaching scanned documents to patients healthcare records. Manage queries as necessary in an efficient manner. Support all clinical staff with general tasks as requested. To provide cover for colleagues on leave. Register new and temporary patients Invite patients with long term conditions for annual reviews Complete general clerical duties i.e. scanning and changing back up tapes and opening and locking main entrance door. To have a thorough knowledge of all Practice procedures. To work in accordance of written protocols To assist the Practice Manager and Partners with any tasks deemed necessary. Appointments Process appointment requests for today future appointments from patients by telephone and in person. Deal with home visits requests Computer Registrations of new patients computer data entry and medical records. Process repeat prescription request in accordance with practice guidelines. Process GP links, workflow and registration queries. Telephone To answer the phone in a prompt and courteous manner, without delaying the enquiry unless positive it is not urgent. Have working knowledge of telephone system. Confidentiality : In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Other Attend regular practice and reception meetings to discuss the running of the surgery and services provided as well as any other meetings as required To attend appropriate training sessions and complete mandatory online training To follow all protocols and procedures e.g. Information Governance, Confidentiality and equal opportunities guidelines. Administrative duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels Health & Safety : The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified. Equality and Diversity : The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development : The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality : The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. Communication : The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services : The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in practice audits where appropriate. Job description Job responsibilities JOB TITLE: RECEPTIONIST REPORTS TO: PRACTICE MANAGER AND SENIOR PARTNERS Job Summary : Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. The post requires someone with initiative, enthusiasm, excellent communication skills and empathy with patients and colleagues. Reception duties To deal with ALL enquiries with complete confidentiality Answer incoming telephone calls, deal with general enquiries. Document and transfer messages and forward to appropriate member of team. Process emails, Emis tasks and Accurx messages and incoming mail received from colleagues and patients. Book appointments and requests for home visits. Receive and record requests for repeat prescriptions. Greet visitors and deliveries made to the surgery. To be able to sign post using local resources and provide information to patients. Scanning of patient related documentation and attaching scanned documents to patients healthcare records. Manage queries as necessary in an efficient manner. Support all clinical staff with general tasks as requested. To provide cover for colleagues on leave. Register new and temporary patients Invite patients with long term conditions for annual reviews Complete general clerical duties i.e. scanning and changing back up tapes and opening and locking main entrance door. To have a thorough knowledge of all Practice procedures. To work in accordance of written protocols To assist the Practice Manager and Partners with any tasks deemed necessary. Appointments Process appointment requests for today future appointments from patients by telephone and in person. Deal with home visits requests Computer Registrations of new patients computer data entry and medical records. Process repeat prescription request in accordance with practice guidelines. Process GP links, workflow and registration queries. Telephone To answer the phone in a prompt and courteous manner, without delaying the enquiry unless positive it is not urgent. Have working knowledge of telephone system. Confidentiality : In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Other Attend regular practice and reception meetings to discuss the running of the surgery and services provided as well as any other meetings as required To attend appropriate training sessions and complete mandatory online training To follow all protocols and procedures e.g. Information Governance, Confidentiality and equal opportunities guidelines. Administrative duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels Health & Safety : The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified. Equality and Diversity : The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development : The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality : The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. Communication : The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services : The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in practice audits where appropriate. Person Specification Experience Essential GCSE grade A to C in English and Maths or equivalent Experience of working on the EMIS Web Clinical System MS Office Demonstrates an understanding of the needs of the Practice and the admin support role Understands issues regarding accountability and delegation Demonstrates motivation, reliability and commitment to team working and the development of others Flexible, reliable and responsive to change Demonstrates an ability to value the opinions of others Willingness to undergo education/ training for both practice and service needs Willingness to work towards professional and performance objectives (appraisal) Appearance must be smart at all times Ability to work with competing priorities Confident to work independently Ability to work in a busy environment Able to communicate routine information that requires tact and persuasive skills, or where there may be barriers to understanding Ability to communicate effectively via telephone or group discussion Good interpersonal skills Desirable Experience of working on Accurx Knowledge of Onecom telephone system Fire marshal qualification First aid qualification Person Specification Experience Essential GCSE grade A to C in English and Maths or equivalent Experience of working on the EMIS Web Clinical System MS Office Demonstrates an understanding of the needs of the Practice and the admin support role Understands issues regarding accountability and delegation Demonstrates motivation, reliability and commitment to team working and the development of others Flexible, reliable and responsive to change Demonstrates an ability to value the opinions of others Willingness to undergo education/ training for both practice and service needs Willingness to work towards professional and performance objectives (appraisal) Appearance must be smart at all times Ability to work with competing priorities Confident to work independently Ability to work in a busy environment Able to communicate routine information that requires tact and persuasive skills, or where there may be barriers to understanding Ability to communicate effectively via telephone or group discussion Good interpersonal skills Desirable Experience of working on Accurx Knowledge of Onecom telephone system Fire marshal qualification First aid qualification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Fountayne Road Medical Practice Address 1A Fountayne Road Health Centre Stoke Newington London N16 7EA Employer's website https://www.fountayneroadmedicalpractice.nhs.uk (Opens in a new tab)