Direct Line Motability Customer Insight Analyst
Location: Liverpool - Hybrid (2 days a week in the office)
Type: Full Time, Permanent Position
Let's make the most of your talent
Join us as a Customer Insight Analyst, where you'll shape seamless customer experiences, uncovering opportunities and driving impactful improvements across Direct Line Motability.
About us
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care, and auto repair to HR, finance, and procurement, we're a customer-obsessed market powerhouse.
What you'll be doing
Reporting directly into the Customer Insight Lead, you'll be an integral part of the Operations Team at Direct Line Motability, collaborating across all departments to collect and analyse diverse customer data from both internal and external sources. Your role will involve closely collaborating with the Customer Insight Lead to enhance service delivery and elevate customer experience through data analysis and interpretation. You'll help identify and address customer harm while using insights to drive continuous improvement initiatives. Additionally, you'll compile, analyse, and present current customer information to multiple stakeholders, ensuring that insights inform strategic decisions and enhance overall customer satisfaction.
What we're looking for
* Proficiency in analysing datasets and extracting actionable insights to drive business decisions and enhance customer experiences
* Ability to interpret data sets and translate them into meaningful insights and recommendations for stakeholders
* Strong interpersonal skills to effectively engage with key stakeholders across various departments, understand their specific data needs, and tailor insights accordingly
What we offer in return
We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working. Core benefits include:
* Generous 9% employer pension contribution
* 22 days holiday allowance (plus the option to buy or sell up to 5 days each year)
* 50% off home, motor and pet insurance
* Free travel insurance and Green Flag breakdown cover
* Additional optional Health and Dental insurance
Ways of Working
Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. Most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.
Together, we're one of a kind
Hours: 35 hours (Monday to Friday, 9am to 5pm)
Closing Date: Tuesday 08 October
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