Regional Service Manager – Midlands
Location: Midlands Patch
Employment Type: Full-Time | Permanent
Salary Range: Up to £60,000 (Dependent on Experience) + Bonus + Company Car + Benefits
Working Hours: 40 Hours per Week + On-Call Support
About the Role
My client, a highly respected leader in the security and fire safety industry, is looking for an experienced Regional Service Manager to oversee operations across the Midlands region. The successful candidate will be responsible for managing a team of engineers, driving service excellence, and ensuring the efficient delivery of security, fire, and life safety systems across a diverse client base.
This is an exciting opportunity for an experienced manager with a strong background in technical services to lead a team, maintain high standards of service delivery, and contribute to the strategic growth of the region.
Key Responsibilities
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Lead, mentor, and develop a team of service engineers across the Midlands. Ensure engineers are trained, motivated, and consistently delivering exceptional service standards.
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Oversee the day-to-day service operations, ensuring that all reactive, planned maintenance, and installation works are completed to the highest standards. Manage service levels and ensure all KPIs and SLAs are met.
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Client Relationship Management:
Build and maintain strong relationships with key clients, ensuring customer satisfaction and identify...