Description Network Systems Engineer’s work within a team of 12 covering a 24/7, 365 shift pattern within Arqiva’s Network Operations Centre (NOC). The NOC are responsible for the 1 st line incident and system management of Arqiva’s internal MPLS and SHF networks, which are used to underpin the nations broadcast networks. We also support the delivery of video globally via our Nimbra network, and we work with national utility companies to provide the backbone for monitoring of the nation’s gas network Location : Emley Moor, Huddersfield Monday- Friday office hours role, Hybrid 3 days in the office, 2 days at home (once probation is passed) We offer Up to £40K base salary Up to 10% pension contribution Private Medical 25 days annual leave Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance Must Haves Good general IT skills, including the use of Microsoft applications Excellent time management skills Excellent prioritisation skills Previous experience of dealing with internal or external customers Highly recommended - Driving licence (full UK) The role Work within a demanding 1 st line operational network team, supporting the delivery of services for National Critical Infrastructure. 1 st line incident and system management of Arqiva’s internal MPLS and SHF networks that underpins the nations broadcast network for TV and Radio 1 st line incident and system management of Arqiva’s Gas Utility Network, where we provide the backbone for utility providers to monitor critical infrastructure across the UK Prioritise the response to faults and service outages appropriately to ensure that strict customer Service Level Agreements are not breached as they may incur high financial penalties for the business Maintain exceptional levels of incident management, ensuring all faults and service outages are accounted for in the incident management system, ensure all incidents have correct and accurate updates and are progressed through to resolution within agreed SLA’s The role is likely to align to some / all of the following key service management processes: Incident Management, Change Management, Configuration Management, Problem Management, Knowledge Management, Major Incident Management, and Access Management to complement an End to End Service Management offering Contribute to the continuous improvement of operating policies, processes and procedures Engage with customers to build positive working relationships Liaise with of 3 rd party suppliers and contractors to ensure that their delivery and support meets Arqiva’s and our customers requirements We are the undisputed leader in UK TV and radio broadcast, and the UK’s leading Smart utilities platform, directly shaping the future of connectivity. Through our established infrastructure we ensure that media and data are delivered exactly where they’re needed most, whether it’s bringing content to your TV or radio or transmitting data from your smart meter to your utility provider - chances are our services are a part of your daily life, seamlessly connecting you through our behind-the-scenes technology. With an impressive history and an innovative future ahead of us, leading the transition of global media distribution to cloud based solutions and creating scalable solutions for new connectivity sectors - you’ll have many opportunities to develop and grow your unique career with us. Why Arqiva? Reward. Connection. Growth At Arqiva, we believe in supporting you to be your best, both at work and outside of it. That’s why our rewards and benefits go far beyond your pay; take a look at our totalreward2025 booklet. Here, you’ll find endless opportunities to connect, whether that’s with colleagues through our internal networks and events or by making a difference in the communities where we work. And when it comes to your career, we’re committed to helping you grow. Whether you want to become a specialist in your field or climb to the top, we’ll support you every step of the way. LI-KM1