Transport Planner
Job Role:
Make full use of all IT systems, TMS, and customer portals to ensure efficient fleet and employee deployment.
Fully utilise all vehicles to ensure accurate and appropriate allocation of drivers/vehicles.
Identify, communicate, and drive any continuous improvements to continually develop the operation of the business.
Work closely with the Fleet to ensure vehicles are available to support the Bookings team requirement, service scheduling is built into the plan and advise the operation in a timely manner when there are any risks to vehicles.
Communicate and share plans with the Bookings team to deliver through efficiency and maintain customer service levels.
Communicate effectively with all stakeholders and work with them to understand and resource their schedules. This includes effective handovers to the relevant individuals/departments, and key stakeholders for any operational delays to ensure a smooth and efficient service is being delivered.
Control and plan operational routes for the following day and provide rates, quotes, and process all customer bookings to meet customers' needs and expectations.
Work as part of a team and participate in cross-training initiatives to provide effective cover in a colleague's absence.
Operate to a high standard of general housekeeping and work safely, complying with all health and safety regulations to maintain a clean, safe, and tidy working environment.
Knowledge and Experience:
1. Relevant transport and planning experience
2. Working knowledge of QRoutes desirable
3. Working and sound knowledge of transport operation systems and planning functions
4. Geographical knowledge of Essex
5. Knowledge of licensing regulations for passenger transport; desirable can be trained
6. Proven record in delivering cost-effective customer-focused routes
7. Intermediate skills in MS Word, Excel, PowerPoint, Outlook
8. Ability to adapt and work under pressure and flexible in their approach
9. Sound team player and motivator who can work on own initiative
10. Good numerical and analytical skills paying strong attention to detail
11. Driven by continual improvement and high personal standards
12. High level of organisation and time management skills
13. Ability to analyse and solve logistic problems
14. Attention to detail and accuracy of data submitted
15. Strong communication skills both verbal and written
Our Vision
Be recognised as the leading provider of specialist education transport for children and young people, particularly those with special educational needs.
Offer a safe and efficient service that is reliable and flexible.
Be a service that schools and clients can rely on.
Be a fleet of modern, energy-efficient vehicles and employ a team of handpicked dedicated staff who are confident, competent, well-trained, and who are working in the environment of their choice.
We will deliver a first-class service ensuring that the clients arrive in a safe, well-controlled, and happy environment, giving them the best possible opportunity to start and end the day on a positive note.
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