Job summary Cornerways Medical Centre is seeking candidates for a Referral Coordinator position. This is a permanent, part-time position for 25 hours per week over five days. Main duties of the job Processing GP referrals and correspondence Organising and prioritising workload to ensure requested timescales are met for urgent and routine referrals Maintaining and updating referral pathways Acting as a liaison between Doctors and patients Liaising with patients and hospital departments in relation to referrals and patient appointments Maintaining and monitoring 2ww and Advice & Guidance waiting lists Processing of tasks Processing of GOS18 forms Chasing outstanding correspondence and results where necessary Dealing courteously and efficiently with all patients and third parties, either in person or on the phone Entering patient data onto the computer as required Scanning and electronic filing of correspondence Liaising effectively with all members of the Practice team Dealing with and responding to referral queries Providing customer service to all patients as needed Updating patient information as needed Any other duties as requested by the Doctors or the Practice Manager About us Cornerways Medical Centre is comprised of two surgeries, the main surgery being situated at Gorley Road, Ringwood, and the Branch Surgery being situated at 1 Pine Drive, St. Leonards (approximately three miles away). The post holder may be based at either surgery. The practice has between eleven and twelve thousand registered patients and with any practice of this size we expect a number of those patients to have some form of disability. Receptionists will need to take these factors into account when dealing with our patients. Date posted 05 November 2024 Pay scheme Other Salary £12.60 an hour The rate of pay will be reviewed on an annual basis. Contract Permanent Working pattern Part-time Reference number A3402-24-0005 Job locations 5 Parkers Close Gorley Road Ringwood Hampshire BH24 1SD Job description Job responsibilities Referral Coordinator Duties: Processing GP referrals and correspondence Organising and prioritising workload to ensure requested timescales are met for urgent and routine referrals Maintaining and updating referral pathways Acting as a liaison between Doctors and patients Liaising with patients and hospital departments in relation to referrals and patient appointments Maintaining and monitoring 2ww and Advice & Guidance waiting lists Processing of tasks Processing of GOS18 forms Chasing outstanding correspondence and results where necessary Dealing courteously and efficiently with all patients and third parties, either in person or on the phone Entering patient data onto the computer as required Scanning and electronic filing of correspondence Liaising effectively with all members of the Practice team Dealing with and responding to referral queries Providing customer service to all patients as needed Updating patient information as needed Any other duties as requested by the Doctors or the Practice Manager Job description Job responsibilities Referral Coordinator Duties: Processing GP referrals and correspondence Organising and prioritising workload to ensure requested timescales are met for urgent and routine referrals Maintaining and updating referral pathways Acting as a liaison between Doctors and patients Liaising with patients and hospital departments in relation to referrals and patient appointments Maintaining and monitoring 2ww and Advice & Guidance waiting lists Processing of tasks Processing of GOS18 forms Chasing outstanding correspondence and results where necessary Dealing courteously and efficiently with all patients and third parties, either in person or on the phone Entering patient data onto the computer as required Scanning and electronic filing of correspondence Liaising effectively with all members of the Practice team Dealing with and responding to referral queries Providing customer service to all patients as needed Updating patient information as needed Any other duties as requested by the Doctors or the Practice Manager Person Specification Qualifications Essential Good standard of general education Ability to use Microsoft Word/Excel/Outlook Desirable Excellent customer service skills Ability to communicate vital patient information to Doctors Working knowledge of the NHS desirable Ability to work as part of a Team Ability to organise and prioritise workload Knowledge of and ability to use TPP SystemOne an advantage Excellent interpersonal and communication skills Ability to work on own initiative Practical approach to problem solving Flexible and mature attitude to working Willing to learn Responsible to Practice Manager Person Specification Qualifications Essential Good standard of general education Ability to use Microsoft Word/Excel/Outlook Desirable Excellent customer service skills Ability to communicate vital patient information to Doctors Working knowledge of the NHS desirable Ability to work as part of a Team Ability to organise and prioritise workload Knowledge of and ability to use TPP SystemOne an advantage Excellent interpersonal and communication skills Ability to work on own initiative Practical approach to problem solving Flexible and mature attitude to working Willing to learn Responsible to Practice Manager Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Cornerways Medical Centre Address 5 Parkers Close Gorley Road Ringwood Hampshire BH24 1SD Employer's website https://www.cornerwaysmedicalcentre.co.uk/ (Opens in a new tab)