IT Operations Engineer/Manager
Location: Ringwood, Hampshire (BH24)
Salary: 30,000 - 40,000 DOE + Benefits
Full-Time, Permanent, Fully Onsite Working
Join a thriving Ringwood-based construction company as their IT Operations Engineer/Manager, taking on a pivotal role in a newly refurbished office environment. As the sole IT expert in the business, you will oversee a 360-degree scope of responsibilities, ranging from hands-on IT support to strategic improvements and the management of external technology partners. This role is ideal for someone who thrives on variety and enjoys having a meaningful impact.
Key Responsibilities
* IT Support: Act as the primary contact for IT/digital support, resolving issues across hardware, software, and connectivity for office staff and on-site teams.
* Infrastructure Management: Install, configure, and manage IT infrastructure across the business.
* External Collaboration: Coordinate with external IT service providers to manage security and IT solutions.
* Systems Oversight: Oversee contracts and inventory for IT, mobile, and telecoms, ensuring accurate documentation and record-keeping.
* Telephony: Manage the BT Cloud telephone system.
* Stakeholder Engagement: Work closely with department heads to address and fulfil IT requirements.
* On-Site Support: Occasionally travel to construction sites to assist with technical setups, remote connectivity, and device support (e.g., Starlink, laptops, printers, and iOS devices).
* Digital Presence: Enhance the company's online presence by managing and updating social media platforms like Facebook and LinkedIn.
* Website Management: Collaborate with external web development agencies to update and improve the company website's functionality and content.
The company currently relies heavily on external partners to manage IT. Their environment includes a mix of Windows, macOS, iOS, and Android devices, as well as networking hardware (including Starlink for remote sites). While functional, the setup would benefit from a more structured approach, providing the opportunity for you to make a tangible difference.
What You'll Need
* Experience with Microsoft Office 365, Windows, macOS, and networking hardware
* Knowledge of remote desktop connectivity and virtual environments
* Familiarity with iOS/Android devices and external software solutions
* Strong communication skills to liaise effectively across all levels of the business.
* A reliable and trustworthy nature, with the capability to manage the full spectrum of IT responsibilities independently.
* A proactive mindset, equally comfortable with the duties of 1st-line support and strategic supplier management.
The company offers a modern workspace, generous benefits, career growth opportunities, and the autonomy to shape and lead its IT function.
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