Job Description
Calling the night owls 🦉, moon bathers 🌔 and star gazers 🌃; parents, carers, students and part time pros!
Part Time, Evening Customer Service Advisors required for a dynamic organisation who are growing quickly and offering excellent career development opportunities. You will be given full training and tools to carry out your role to a very high standard delivering an outstanding customer experience. This is a fantastic opportunity to join the world of financial services and be part of a business that genuinely care about, progress and value their staff.
* 30 Hours Per Week - Shifts: 5pm - 01.30 am on a rota basis (12 shifts over 3 weeks)
* Hybrid working after 2 weeks of office based training
* Salary £26,500 + benefits (pro rata)
Duties will include:
1. Be the first point of contact for customers regarding banking or payment queries by phone, email, chat and social media.
2. Take ownership and support customers in the speedy resolution of any issues escalating where necessary
3. Collaborate with your team mates to ensure customer calls are answered at super speed and no one is left hanging on a call
4. Show empathy for customers that need more time, more help and more consideration
5. Get you detective hat on and be on the look ou...