Job summary University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for a detailed job description of the role. Open only to applicants from Hampshire & Isle of Wight NHS Integrated Care System, which is limited to: Hampshire and Isle of Wight ICB, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Hampshire and Isle of Wight Healthcare NHS FT, South Central Ambulance Service, or Hampshire Hospitals FT. Main duties of the job As part of a strategic move, we are expanding our first-line IT service desk team and adding a supervisor post. This role is perfect for someone looking to grow as a team lead and you will have the full support of experienced managers for training and guidance. The candidate we're looking for has a generalist approach to IT; you're not afraid to troubleshoot issues in web applications, desktop applications, laptops, desktops, printers, you name it. Comfortable taking phone calls and speaking to service users, you will be a key part of the IT service desk team, whilst also making sure the rotas are planned and new systems are understood. About us As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.Specific to this role we are open to discussing flexibility in the hours that you work. Please talk to us at interview about the flexibility you need, and we will explore what's possible for the role and service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted. Date posted 11 January 2025 Pay scheme Agenda for change Band Band 5 Salary £29,970 to £36,483 a year pa or pa pro rata Contract Permanent Working pattern Full-time, Part-time Reference number 188-THQ1020125 Job locations Southampton General Hospital Tremona Road Southampton SO16 6YD Job description Job responsibilities High level of understanding of what it means to deliver customer service Experience in people management/supervision Writing IT technical knowledge in simple plain English Demonstratable ability to solve complex problems Experience in presenting material to a range of stakeholders Ability to manage own workload when faced with conflicting priorities Job description Job responsibilities High level of understanding of what it means to deliver customer service Experience in people management/supervision Writing IT technical knowledge in simple plain English Demonstratable ability to solve complex problems Experience in presenting material to a range of stakeholders Ability to manage own workload when faced with conflicting priorities Person Specification Qualifications Essential Degree or equivalent experience in application support Knowledge and experience Essential Ability to explain IT issues to non-IT staff and extract relevant information from them to help diagnose IT problems Previous experience of working on a large project Evidence of supporting users through change Relevant experience of database master table administration/maintenance Proven system testing experience Good knowledge and understanding of Data Protection issues. Writing IT technical knowledge in simple plain English Desirable Previous or relevant experience of working within a Healthcare environment Basic knowledge of SQL Application Testing Basic knowledge of HTML or web-based design programs Basic knowledge of HTML or web-based design programs Values and behaviours Essential Patients First Always Improving Working Together Person Specification Qualifications Essential Degree or equivalent experience in application support Knowledge and experience Essential Ability to explain IT issues to non-IT staff and extract relevant information from them to help diagnose IT problems Previous experience of working on a large project Evidence of supporting users through change Relevant experience of database master table administration/maintenance Proven system testing experience Good knowledge and understanding of Data Protection issues. Writing IT technical knowledge in simple plain English Desirable Previous or relevant experience of working within a Healthcare environment Basic knowledge of SQL Application Testing Basic knowledge of HTML or web-based design programs Basic knowledge of HTML or web-based design programs Values and behaviours Essential Patients First Always Improving Working Together Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University Hospital Southampton NHS Trust Address Southampton General Hospital Tremona Road Southampton SO16 6YD Employer's website https://www.uhs.nhs.uk/home.aspx (Opens in a new tab)