Customer Service Advisor Do you have a passion for delivering exceptional customer service? Randstad is seeking two enthusiastic and dedicated Customer Service Advisers to join a busy customer service team. These are exciting opportunities to make a positive impact in our community, delivering a comprehensive and caring service to residents of Welwyn Hatfield Borough Council. Hourly Rate: £14.28 Working Hours: 37 hours per week. Location: Hybrid, Campus East, Welwyn Hatfield We are offering two positions: 12-week Temporary Contract: This is a fantastic opportunity to gain valuable experience and contribute to our team for a set period. 12-Month Temporary Contract: This is a longer-term role, ideal for those seeking a stable and rewarding position. What You'll Do: Be the Face of Excellent Service: You'll be the first point of contact for customers, handling inquiries, providing information, and resolving issues with a friendly and professional approach. Prioritise and Respond: You'll manage customer calls, emails, and inquiries, prioritising urgent requests and ensuring timely responses. Deliver Accurate Information: You'll provide clear and accurate advice and support to customers, ensuring they receive the information they need. Contribute to a Positive Team: You'll work effectively as part of a team, sharing knowledge and collaborating to ensure a high standard of customer service. What We're Looking For: Essential Requirements: Proven experience in customer service, with a demonstrated ability to handle customer inquiries and resolve issues effectively. Excellent communication skills, both written and verbal, including the ability to provide clear and concise information to customers. A positive and helpful attitude, with a commitment to providing exceptional customer service. Valued Skills: Experience working in a fast-paced environment, managing multiple tasks, and prioritising work effectively. Strong interpersonal skills and the ability to build rapport with customers. A proactive approach to problem-solving. Ready to Apply? If you're a customer service champion with a dedication to making a difference in our community, we encourage you to apply We look forward to hearing from you Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.