We are recruiting an Operations Supervisor for our client located around the Heathrow area.
Must have knowledge of all modes, Air, Sea, Road, both Import and Export and have managed staff ( Supervising 10 staff )
Salary £40/50k
Duties Include:
Involved in day-to-day operational activities.
• Client Liaison and escalation point for problems.
• Effective and efficient supervision of the operational team.
• Ensure service levels are maintained.
• Support the team in their daily duties.
• Address failures and analyse root cause.
• Analyse trends on conformance failures to implement change.
• Deal with non-standard issues as they arise.
• Train new staff in company procedures.
• Empower staff and encourage progression.
• Identify and implement new procedures.
• Identify potential sales opportunities and signpost them to the correct departments.
• Support the Operations Manager.
Key Skills
Minimum 3-5 years supervisory experience
• Clear communications skills, with the ability to influence others.
• Leads by example, encouraging and coaching others to communicate effectively with the right people, at the right time using the right medium.
• Able to present arguments in a grammatically correct, structured and easily understood way.
• Is personally committed to and actively works to continuously improve themselves.
• Able to build relationships with team membe...