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Institutional Client Services Associate (German Speaking), London
Client: Interactive Brokers
Location: London, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 40b43155aec6
Job Views: 100
Posted: 11.03.2025
Expiry Date: 25.04.2025
Job Description:
Responsibilities:
1. First point of contact for client queries, including but not limited to:
2. Assistance with multiple trading platforms (desktop, mobile, browser)
3. Resolution of trade-related queries (order entry, trade execution)
4. Communication and escalation of high-level issues to relevant stakeholders
5. Relationship Management for key institutional clients
6. Project Management of platform and process enhancements
7. Other tasks including client training, general market research and development
Qualifications & Skills:
1. Strong knowledge of listed Equities, Options, Futures, and FX.
2. Analytical problem-solver with a passion for technology and financial markets.
3. Prior experience in international settlements or clearing operations is a plus.
4. Bilingual (English and German preferred).
5. University degree or higher.
6. At least 1-2 years experience, preferably in a client-facing capacity at a global financial institution (less experienced candidates with a strong grasp of the core competencies will also be considered).
Location: 20 Fenchurch Street, London, EC3M 3BY
8 am – 5 pm, Monday – Friday
Benefits:
1. Career support and development
2. Salary commensurate with experience
3. Performance-based discretionary cash bonus scheme
4. Discretionary stock grant
5. Group Life Assurance cover
6. Group Income Protection
7. Occupation pension scheme based on Gross earnings
8. Hybrid working model
9. Above statutory annual leave, increasing with service
10. Daily company-paid lunch and healthy snack options throughout the day (when working from the office)
11. Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants)*
12. Corporate events
13. Travel season ticket loans
14. Cycle to work scheme
*on successful completion of the probation period
Interactive Brokers is an Equal Opportunity Employer committed to offering employees a diverse, equitable and inclusive workplace.
If you have what it takes to become part of our London office team, please apply today!
Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.
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