Our well-known client based in Great Baddow is looking for a Customer Service Advisor to join their team on a full-time basis.
This is a fantastic opportunity for someone who wants to learn or build on their customer service and complaint handling abilities in a busy trade environment.
As one of our Service & Complaints Advisors you will be reporting directly to the Customer Service Team Lead.
Responsibilities will include but are not limited to:
* Responding to customer enquiries at the first point of contact from a variety of channels including, phone, email, web, and internal systems
* Taking client bookings
* Work closely with the transport planners to ensure customers are getting the service they have been promised
* Provide clear and concise responses to all enquiries and ensure all information given is correct and accurate
* Resolve customer issues and complaints in a timely manner or where necessary escalate following an internal process to get the best resolution for the customer
* Provide reactive and proactive support to increase customer retention
* Ensure all missed calls are followed up
* Provide ETAs and servicing history to customers when requested
The successful candidate will have at least 1 year experience working within a customer service environment, excellent communication skills, the ability to use own initiative, work well under pressure, be organised, efficient and able to multitask. Office experience is preferred but not e...