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Client:
Priory Group
Location:
Stockton-on-Tees, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
e7ad909649ef
Job Views:
4
Posted:
20.03.2025
Expiry Date:
04.05.2025
Job Description:
Reference: PRI99806
Location: Customer Service Centre, Ground Floor, Admiralty House, 9 Fudan Way, Stockton on Tees, TS17 6EN
Priory Group Division: Central Services
Salary: £23,400 per annum
Hours: 37.5
Vacancy Type: Permanent - Full Time
Who we are:
Priory is the leading independent provider of mental healthcare and adult social care in the UK. We are dedicated to providing high-quality, compassionate care across a wide range of services, including mental health, addiction treatment and specialist healthcare. With a network of care facilities across the UK, Priory has built a strong reputation for its commitment to delivering exceptional care and supporting individuals in their recovery journey. Our Central Division plays a vital role in ensuring that our operational and administrative functions are delivered efficiently, enabling us to maintain the highest standards of care across our organisation.
About the Role:
We are currently seeking a motivated and dedicated individual to join our Central Division in the role of Client Referral Coordinator. This is an exciting opportunity to be part of a key team that supports providing a customer centric experience. We are dedicated to providing prospective clients with the range of treatment options available, and assisting them take their first steps into the most suitable pathway.
Duties include:
* Answering inbound client calls surrounding initial treatment enquiries
* Accurate logging of client data into internal systems, and in line with GDPR guidelines
* Liaising with internal and external stakeholders in helping clients access treatment
* Ability to recognise vulnerability and following safeguarding protocols when necessary
* Tailoring available services in line with client needs
What we would like from you:
* A minimum of 2 years previous experience in a client facing role either over the phone or face to face
* Excellent written and verbal communication skills
* Confidently handle calls where you will talk about difficult subjects, support vulnerable customers, and deliver solutions with care and empathy
* Ability to work a varied shift pattern including weekends
What we would like to give you:
* 25 days Annual Leave + Bank Holidays + additional day’s leave for your Birthday!
* Annual leave entitlement increase based on length of service: 27 days after 5 years’ service and 30 days after 10 years’ service
* Length of service recognition awards – every 5 years
* Pension Scheme
* Employee Assistance Programme
* Initial Disclosure Check Cost covered, if applicable to role
* ‘My Possible Self’ App and health-related benefits
* Online discounts and cashback rewards – Priory Perks
* Smart Technology scheme (qualifying period)
* Cycle to work scheme (qualifying period)
* Car Benefit Purchase (qualifying period)
* Smart Holidays (qualifying period)
* Gym Flex (qualifying period)
* Healthcare Cash Plan – Simply Health Scheme
* Eye Care Vouchers
* ‘Cash for Colleagues’ – Employee referral scheme
* Career Pathways Programme – for development and further qualifications
* Parental Leave Gift
Disclosure:
All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer. Priory will cover the cost of a DBS.
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