Remote Software Support Analyst – Mix of Shifts Including Weekends and BH
Min 1 years’ experience supporting a Software Application / Fully remote NI with Hybrid as an option / Private Healthcare / 10% Bonus / Career Development / L&D Budget / 35 days annual leave / Meaningful Tech for Good SaaS product.
A thriving, award-winning tech business located in the heart of Belfast, with a team of over 50 highly qualified and motivated members, is currently expanding its Software Support Analyst team. If you're seeking a software support role that will significantly impact the organisation's customer experience, this opportunity is perfect for you!
Their innovative software has won multiple awards and the team has been recognised as the best in the industry and a great place to work.
Now, as they approach a major milestone, they are seeking an additional team member for the Software Support team who values the client experience.
As a Software Support Analyst, you will join a company that truly values its people, work-life balance, and unique culture. Although the role is advertised as fully remote, you will have the opportunity to collaborate with other teams in the Belfast office if you wish. The attractive bonus, company pension, and investment in personal development make this opportunity unique for anyone looking to make an impact in a SaaS organization.
As a Software Support Analyst, you will be part of a carefully balanced rota covering days, evenings, and weekends, so flexibility is essential for this role. You will play a vital role in providing support for product and customer queries, ensuring an outstanding customer experience.
You will possess min of 1 year experience in supporting a SaaS product or technical application.