Job Title: Night Concierge Head Office Location: Brindley Place, Birmingham Job Location: Birmingham Salary - 11.44 per hour Contract type - Permanent Working hours - Full Time 35 HOURS - nights About the Service GSA refuge is for women and children who have had to flee their homes because of domestic abuse. We provide support, advice and information for families regarding their housing needs, welfare benefits, mental health and well-being. Staff utilise a Support Plan to prioritise key work tasks and activities on a one-to-one basis and as a group. Staff also empower and equip the women to live independently, within a safe and stable environment free from violence and abuse. Referrals are mainly sourced through the `Routes-to-Support` portal managed by Women`s Aid, but the service also accepts direct referrals in line with its internal criteria. The refuge has 16 self-contained flats with a communal lounge, a communal kitchen, a children`s classroom, as well as a communal garden area. It is funded by Birmingham City Council and the property is owned by Green Square Accord. About the role We are looking for a Female night concierge to work in our GSA Domestic Abuse Refuge. The main aspect of the role is to be a waking watch security guard for the building, to prevent unauthorised access through a monitored CCTV surveillance system, operated by a controlled door entry system, and maintain regular patrols of the interior and exterior of the building and grounds overnight and into the early hours of the morning. This post is open to Female applicants, Due to the specific requirements of this role, this post is exempt under the Equality Act (2010), Part 1, Schedule 9 (Genuine Occupational Requirement). We are striving to be an Equal Opportunities Employer and all employees are expected to actively support Equal Opportunities Policies. You must be able to: Be able to communicate effectively with victims of abuse over the phone and face to face To be emphatic, patient and demonstrate listening skills To work with external agencies, police, social care, Be able to use IT packages and data bases to report and record Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. About us We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive. We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest. Everyone deserves a home, it`s a place from which we build our future, we thrive at home. We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most. Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are: We believe our customer is everything We are one team We are supportive and caring We are business-minded for social purpose We are curious and ambitious. You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes: 20 days annual holiday entitlement A defined contribution pension scheme. Trust based flexible working and a Confidential Employee Assistance Programme (EAP). Buying and selling of annual leave Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more How to apply If this sounds like the exciting new challenge you`ve been waiting for, we`d love to hear from you. Email your Cv to [email protected] or click apply now. All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.