Please see job description for full details. KEY TASKS All tasks will be undertaken in accordance with departmental standard operating procedures and under appropriate supervision. Reception Duties Receive all inpatient and outpatient requests. Ensure appropriate dispensing charges are collected according to written guidelines, including using the till, taking cash, credit cards and dealing with cheques. Attend to all staff and patients waiting at the hatch and deal with their requests in a pleasant and appropriate manner. Answer all telephone calls as appropriate, in a timely manner and refer to necessary members of the pharmacy team as required. Contact Outpatient Clinics when electronic outpatient prescriptions have not been received. Contact wards when medications are ready. Undertake administrative activities as required including filing of prescriptions and requisitions. Distribution Participate in the ward stock top-up service. Process ad-hoc stock orders from wards, referring non-stock orders to the appropriate ward-based staff member. Pick and issue ward stock items from a picking list. Ensure that to follow stock items are issued promptly, and long-term issues are escalated. Sort returned pharmaceuticals for disposal or return. Return stock via the pharmacy computer system. Assist in administrative duties as required. Undertake the daily rolling stock check as required. Goods-In / Pharmacy Stores Receive, unpack and store as required pharmaceuticals and medical devices delivered. Query issues encountered with the Procurement team. Return unwanted stock to suppliers via supplier specific processes. Raise claims for missing/damaged stock. Load stock into the Pharmacy Robot. Ensure non-robot stock is stored in the correct location. Participate in the ward stock bulk fluid top-up service. Prepare bulk fluid orders from a picking list as necessary. Ensure the bulk fluid store is kept clean and tidy.