Job Title: Quality Innovation Lead - PC & B&W
Location: Port Sunlight Office
JOB PURPOSE
Quality is a key driver of competitive advantage in the Personal Care and Beauty and Wellbeing business. The BU Quality Innovation Lead plays a crucial role in business partnering to deliver growth via innovation. The role drives a culture of consumer obsession, learning from insights, and driving superior products. It demands business strategy, prioritising design cells, and cross-functional collaboration ensuring products deliver the best consumer experience. This role champions product safety and superior quality, leading teams with passion and precision to uphold the highest standards.
The Quality lead will lead aspects of Quality for products PC & BW in Europe with a turnover of >2.5 billion Euros. The role will be responsible for deploying Quality strategy, governance, and goals that directly impact marketplace success, our credibility with customers, consumer safety, and on-shelf quality of our products in the marketplace. This in turn impacts Unilever's reputation and brand equity in ensuring quality for making brands unmissable superior.
The role will have line responsibility of quality innovation leads for each category within PC & BW.
RESPONSIBILITIES
* Governance to compliance of the products by design and delivery as part of the innovation process.
* Partnering R&D, Brand, SC, and factories to bring consumer insights for innovations, follow process to enable risk mitigation, and ensure safe products with early product quality standards.
* Responsible for superior quality for innovation through continuously evolving with the business expectations.
* Work with the BU quality team to ensure suppliers, CM, and Manufacturing are geared up to develop capability inline with innovation and changes being made.
* Member of the Europe Quality LT Team, representing the BU team as required.
* Define and deliver BU quality innovation KPIs, measures, and deliver improvements.
* Partner to lead BU quality team and talent development within the function.
Collaborate with cross-functional teams, suppliers, and external stakeholders to deliver safe and superior quality FTR:
* Work with the innovations and operations team on consumer complaints, insights, and feedback for business UBS conversations.
* Raise risks in technical steercom or IB to make informed decisions with the business team.
* Stay informed about industry trends, emerging technologies, and regulatory changes to ensure the company remains compliant and competitive in the market.
* Support BU teams to develop and implement the Quality Management System (QMS) linked to landing innovations first time right which are compliant and safe.
* Support in developing new capabilities as well as improvements in current/new manufacturing sites to land innovations and big 5s changes.
* Maintain an effective Change Management system to ensure business changes are effectively landed first time right.
* Drive and deploy a digital Quality transformation program.
* Support in the BU E2E Culture Quality Transformation Program.
* Be the voice of quality in cross-functional leadership and influence to make the right choices for consumers, even if it means challenging the norms and developing new standards/methods across functions to land safe and superior products.
ALL ABOUT YOU
* Strong knowledge of Europe product safety, regulations, and standards.
* Strong consumer understanding and ability to bring in insights and influence the team to make the right choices to win competitively.
* Quality management expertise: Developing and implementing quality control procedures, conducting audits, and managing quality assurance programs to maintain product safety and consistency to launch new innovations and changes in the market.
* Analytical skills: Utilizing data analysis tools to monitor quality metrics, identify trends, and implement corrective actions to improve overall product quality.
* Communication skills: Collaborating with cross-functional teams, suppliers, and regulatory agencies to learn and develop new platforms for innovations as needed and drive the change.
* Problem-solving abilities: Resolving quality-related issues, investigating consumer complaints, and implementing change for 5s, innovations, and any transformation program.
* Experience in virtual teamwork.
* Experience in developing and maintaining a robust QMS, familiar with external accreditation audit processes.
* Track record of delivering quality performance improvement within multiple large to small manufacturing sites.
* Clear understanding and ability to assess and act upon product safety, quality, efficacy, and compliance risks.
* Understanding of global and operational business strategy and challenges.
* A proven leader who is committed, enthusiastic, and capable of mentoring and upskilling the quality team.
* Ability to lead a team with different skills and capabilities and empower them to win independently and grow.
* Proactive approach: Anticipating potential quality issues, implementing preventive measures, and continuously seeking opportunities for improvement.
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