In November 2023, Chef and Campaigner Jamie Oliver returned to the UK’s restaurant scene with a brand new opening: Jamie Oliver’s Catherine Street. Housed in a Grade I listed building in London’s Covent Garden, Catherine Street is an independent, produce-focused restaurant.
Within the 130 cover space, diners experience their favourite dishes from Jamie along with new recipes bespoke to Catherine Street. Coming from a family of publicans and having yielded a lifetime career changing the way we cook, Jamie has worked to showcase the best of British produce and dishes that are considered yet accessible. At the heart of the menu will be trusted suppliers including Flourish Produce, Westcombe Dairy, Cobble Lane Cured, London Honey Co and Hill Street Chocolate, to name a few.
Departmental Managers are our future leaders and support the Senior General Manager by maintaining consistency of the day to day operation and having full control of their department.
Passionate, hands-on individuals who thrive under pressure and have a real passion for food, standards, lead from the front and will act as a genuine brand ambassador for all things Jamie Oliver.
In order to maintain the culture and drive of this business, you will need to demonstrate the following personal attributes:
* A genuine passion for the hospitality industry
* Follow and understand Jamie Oliver, his ethos and beliefs
* Hands-on approach and enthusiastic
* Driven and professional
* Structured, organised and able to delegate
* People focused, nurturing, motivational and diplomatic
Reporting into the General Manager, the Restaurant Manager will translate the concept and ideals of the brand into this successfully operating restaurant. You’ll do this by assuming responsibility for the smooth running of your department and the implementation, evolution and ongoing improvement of standards and profitability. Achieve the highest food, drink and service standards in order to exceed both guests and staff expectations. You will act as role model for staff and an ambassador, reflecting our unique culture, positive attitude and excellent standards at all times.
Specifically you will cover the following areas:
People Development:
* Recruit hourly paid staff through structured interviews and trial shifts liaising with your Senior General Manager ensuring all staff are trained according to our grassroots Programme.
* Support and implement objectives and development plans set by the Senior General Manager for team members, in order to continue people development and increase staff retention.
* Assist with team member trials and procedures when required.
Delivery of Sales & Profit:
* Responsibility for staffing levels in your department, keeping them in line with business trends whilst maintaining the highest standards of service & quality.
* Ensure budgeted profit is achieved through training, communication and control with regard to employment costs, food and drink gross profit in your department in order to maximise sales opportunities.
Shift Management:
* Demonstrate ideal standards by ensuring your department, restaurant set up, running and close down consistently meet the required high standards.
* Ensure inspirational pre-shift team meetings are carried out on every shift and that staff are motivated and clear on shift requirements/responsibilities as a result.
* Be customer focused, ensuring a management presence on the floor at all times and anticipating customers’ needs to ensure their expectations are exceeded by proactively developing relationships with guests.
* Identify and resolve any issues proactively on shift, both staff and guest related, ensuring that any guest complaint is handled in a manner which fits brand standards.
Communication:
* Have a full understanding of all JOCS benchmark standards and communicate these at every opportunity; also at daily pre-shift meetings, weekly management meetings and regular departmental/staff meetings.
* Have continuous and open communication with your team.
Health & Hygiene:
* Ensure that all staff are sufficiently trained and aware of the hygiene standards, checks are completed and action to ensure any areas of non compliance are addressed.
Legal Requirements:
* Work with the Management Team to ensure that the restaurant is safe and operating within the legal and company requirements of:
o Fire & Health and safety
o Licensing laws
o Environmental health
o Employment law
o Work your teams to ensure that our social impact goals are baked into JOCS activities and take responsibility for helping to educate and inform your team, staff, partners and audiences as appropriate.
Qualifications:
* Strong experience of managing/running a busy, high turnover restaurant.
* 3+ years of management or leadership experience with demonstrable skills and success in hiring, leading and developing others.
* Strong experience in managing a team, running smooth services and exceeding our guests’ expectations.
Generous and competitive benefits package including:
* Fantastic central London location in Covent Garden, very close to transport links.
* Free, delicious and nutritious meals on shift.
* Generous family package.
* Discount on meals in Catherine Street for you and your family.
* Opportunity to join a company that will invest heavily in its people and their careers.
* Lots of internal and external training and development opportunities.
* Regular team socialising events.
* Regular educational supplier trips.
* Opportunity to take a sabbatical.
* And many more details to follow!
At Jamie Oliver, we celebrate the fact that everyone is different and treat every colleague with dignity and respect. As a creative business, we know that diverse teams help us deliver our best work. We love to see applications from groups who are currently underrepresented in the creative industries.
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