At Calabrio, we are revolutionizing the way organizations connect with their customers, and we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform Calabrio ONE, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights at lightning speed.
Calabrio is looking for a practical, tech-savvy Product Marketing Manager to help shape and promote our Conversational Intelligence solutions. In this role, you’ll be part of an experienced Product Marketing team reporting to the VP of Product Marketing. If you have real-world experience in Interaction Analytics or Quality Management—whether as a Sales Engineer, Consultant or a power user—and are ready to take your career to the next level, we want to hear from you!
What You’ll Be Doing (Key Responsibilities):
* Develop Market Messaging -create consistent, compelling value propositions that resonate with both users and buyers, grounded in a deep understanding of our product’s capabilities.
* Lead Product Launches - coordinate successful rollouts of new products and features across direct and indirect sales channels, ensuring internal teams and partners are set up for success.
* Storytelling - evangelize our products’ benefits, showcase their impact, and influence how the world perceives and adopts our solutions through compelling narratives.
* Enable Sales Teams -provide key product insights, develop training materials, and deliver ongoing support to empower our global salesforce and partners.
* Create Content - build high-quality marketing collateral, including datasheets, case studies, white papers, blog posts, and web content that highlight product features, benefits, and success stories.
* Influence Product Direction -work closely with customers and Product Management to inform roadmap decisions, translating technical features into clear, market-ready messaging.
* Collaborate Cross-Functionally -partner with Sales, Marketing, and Product teams to drive go-to-market strategies in a fast-paced, dynamic environment.
Requirements:
* Experience: At least 5 years working with Contact Center Interaction Analytics and/or Quality Management.
* Experience from Sales Engineering, Marketing, or Product Marketing of B2B SaaS-products.
* Contact Center Industry familiarity or background.
* Education: Bachelor’s degree (or equivalent experience).
* Communication Skills: Excellent written and verbal English proficiency, with strong presentation and storytelling abilities.
* Impact-Driven: Self-motivated technologist who thrives on innovation, problem-solving, and continuous learning.
* Fact Based: Analytical mindset with a focus on data-driven decision-making.
* Cross-Functional Collaboration: Proven ability to work seamlessly with Sales, Marketing, and Product Management.
* Ability to travel.