Contents Location About the job Benefits Things you need to know Apply and further information Location This position is based at OAKHILL STC MILTON KEYNES MK5 6AJ About the job Job summary Please refer to Job Description Job description The role will require skilled office management, to include the management of IT based storage systems and the administration of meetings. The role will also entail the regular contact with children living at the centre and as such the ability to confidently talk to teenagers is essential. Key responsibilities: The job holder will be required to carry out the following responsibilities, activities and duties: Contract Monitoring Support the Head of Monitoring and Monitor in the formal monitoring arrangements relating to the contract through: Monitoring compliance with operational requirements. Undertaking audits. Identifying failures by Contractors staff to comply with contractual requirements. Making general observations of the operations of the establishment. Maintain a working knowledge of the Contract, identifying deviations and raising these with the Monitor. Analyse the content of policies, processes Standards etc identifying any impacts for the provision of, relative to, contractual commitments, bringing to the attention of the Team any matters arising from this. Forward information on new and revised Policies and procedures to the Contractor from the HMPPS Intranet, liaising when required on matters arising from this. Prepare papers, including update on performance measures, for the monthly Monitor and Director meeting and the Quarterly Contract Review Meetings, identifying outstanding actions and liaising with those responsible for updates as required. Performance Management Analysing and presenting quarterly performance progress by developing and maintaining a robust database for the Quarterly Contract Review Meetings, providing key updates for the Monitor and other key internal stakeholders. Identifying failures and deficiencies to perform against the contract requirements. Monitoring Key Performance Targets/Indicators. Identifying and agreeing Quarterly and Annual performance points each month in line with the Contract. Ensuring incident and data returns and inputs are checked, validated and completed within timescales, including any quality performance data. Monitoring and logging the Contractors progress against HMIP, PPO, and OFSTED Action plans. Prepare relevant statistical performance data and reports for the Team and relevant stakeholders, including any ad-hoc reports and other information, as required, within the Performance Management Framework i.e. Internal Review Meeting (IRM). Office Management and Administration Ensure effective office administration processes are in place; this will include supporting and minuting the QCRM, maintaining a suitable supply of stationary ordered when required, providing necessary reception arrangements for visitors and general office duties. Maintain a robust electronic file management system. Coordinate communications for the Monitoring Team, in particular ensuring that there is a brought forward system in place to ensure that urgent issues are dealt with and acted upon within timescales. Prepare written materials (including notes, letters, PQs and briefs etc) on behalf of the Head of Monitoring and Monitor as required. Record receipt of Requests and complaints / appeals and related responses adhering to appropriate timescales. Perform the role of Deputy Contract Manager. Investigations Support the Head of Monitoring and Monitor in monitoring investigations carried out by the Contractor into allegations made against the Contractor. Support the Head of Monitoring and Monitor in investigations/complaints from external partners and young people. Work in partnership with the Contracts Team to monitor procedures in relation to the suspension and revocation of Custody Officers Certifications. Assist with any commissioned investigations including any investigations into allegations made against Custody Officers in accordance with relevant legislation. Business/Project Support Lead on IT and telephony related issues and queries. Maintain the Asset register for the establishment. To ensure there is a local IT policy made available. Ensure there is a current IT Contingency Plan. Project support to both National and Local initiatives as prioritised through the Business/local team plan. Work with young people and stakeholders to promote positive outcomes Maintain positive relationships with young people and their families to ensure needs are met, when necessary supporting the Head of Monitoring and Monitor to respond via the matters of concern or complaints system. Supporting the developments of participation within the STC to ensure young peoples views are listened to and to feed into practice developments. Custody Officer Certification Liaise and maintain a good working relationship with the contractors HR and inform STC certification team of contractor staff suspensions and dismissals in the absence of the Monitor. Liaise with the contractors HR to support the Certification Process and its local management. Representational and other duties To represent the Monitoring Team at relevant meetings or other events, briefing the rest of the team appropriately and ensuring that all action points are either delegated or acted upon. To liaise with HMPPS, Contract Team and Commercial Team, internal and external stakeholders and to build and maintain collaborative partnerships in support of effective management. Facilitate the delivery/co support a presentation relating to the Role of the YCS functions within the ITC programme, internal and external stakeholders, including the contractor. To complete any other duties or tasks as requested by the Head of Monitoring or Monitor. The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder Having great organisational skills is imperative as is being able to communicate with partners from across the prison service and the private sector. Person specification Please refer to Job Description Behaviours We'll assess you against these behaviours during the selection process: Working Together Managing a Quality Service Delivering at Pace Communicating and Influencing Benefits Alongside your salary of £31,995, HM Prison & Probation Service contributes £9,268 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Access to learning and development A working environment that supports a range of flexible working options to enhance your work life balance A working culture which encourages inclusion and diversity A Civil Service pension with an employer contribution of 28.97% Annual Leave Public Holidays Season Ticket Advance For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : SSCL Recruitment Enquiries Team Email : Moj-recruitment-vetting-enquiriesgov.sscl.com Telephone : 0845 241 5358 Recruitment team Email : Moj-recruitment-vetting-enquiriesgov.sscl.com Further information Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiriesgov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints https://jobs.justice.gov.uk/careers/JobDetail/934?entityId934 Apply at advertiser's site Share this page Print Email Facebook Twitter LinkedIn GMail