Job location: Bognor Regis, UK
Company: Wiley
About the role:
The Wiley location in Bognor Regis is home to our award winning European Distribution Centre (EDC), and holds approximately 7 million books which are delivered across the EMEA region (Europe, Middle East and Africa). Servicing individual consumer orders from our websites to internet bookstores and high street shops we aim to turn any requests around in a 72 hour period from order through to delivery.
Customer Service Books (Knowledge & Learning), Inventory Management, Facilities, Human Resources, Enterprise Applications and ERP delivery teams are all located in the Bognor office location as well as the Distribution team who are based within our busy Distribution Centre.
Our Customer Service team are now recruiting for a Customer Service Advisor within their busy department which has a proven track record of providing excellent customer service. As part of the Customer Service team, you will have a wide-range of daily activities. The role will require you to process various types of orders as well as raising credits, dealing with queries and ensuring accounts are created and remain updated, whilst working in a timely manner to meet the required Service Level Agreements.
How you will make an impact:
1. Processing customer orders, pro-formas, quotations, credits and cancellations.
2. Checking customer accounts are accurate against the orders received and processed to agreed deadlines
3. Liaise with our outsource partners on training areas, giving feedback.
4. Responding to customer queries via various methods of communication i.e. email, telephone and post
5. Creating and amending customer accounts to current policy guidelines.
6. Maintain internal and cross business communication ensuring all parties are kept up to date and informed of any issues, areas of concern and identifying and minimising potential problems seeking assistance where required
7. Any other general administration duties as requested by the manager.
Desired Skills:
8. Expeirence as an organised, confident, polite individual who is looking for a rewarding career in customer services.
9. Experience in customer service and ideally experience in working in an office environment, however this is not essential as full training will be provided.
10. Experience working with various systems, especially Microsoft Office and be adaptable to any new systems introduced.
About Wiley:
Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world’s most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today’s biggest obstacles into tomorrow’s brightest opportunities.
With over 200 years of experience in publishing, we continue to evolve knowledge seekers’ steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.
We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.
We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley’s good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the UK, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for UK, Canada and USA based roles.
When applying, please attach your resume/CV to be considered.
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