Job Title: Operations Manager Location: Leicester Salary: £50,000 basic yearly bonus Due to growth, More Recruitment are currently looking for a highly motivated and experienced Operations Manager to oversee and manage all More Recruitment Branches. Our Temporary Candidate offices are based in Leicester, Northampton & Birmingham. We also have an Executive Branch that deals solely with Permanent candidates. The role will mainly be out of our main Leicester office, Meridian Business Park, Leicestershire. But you will be required to visit other branches when the business needs. We specialise in industrial and logistics supply to clients across East & West Midlands. Key responsibilities for this role include creating and reviewing desk plans, managing customer debt, and fostering a high-performance culture. The role also involves conducting training sessions, identifying training needs, and implementing performance improvement plans. The Operations Manager will work closely with the Sales and Finance teams to develop business plans and address any financial concerns. Overall Purpose for the Operations Manager: Deliver the Revenue, Gross Margin, and Net Profit for the assigned team on a monthly, quarterly, and annual basis as per the agreed budget. Manage overheads in line with the agreed budget. Ensure individual team members have effective monthly, quarterly, and annual desk plans that are reviewed in line with the agreed timelines. Create a business development plan for the assigned team with the support of the Sales Team. Ensure all compliance requirements are achieved to ensure business safety and effective risk management. Manage customer debt and risk with the support of the Finance Team. Create and maintain a sales-led high-performance culture within the assigned team. Duties and Responsibilitiesfor the Operations Manager: Schedule, and run weekly 1:1s with all direct reports, including any team managers for whom the Operations Manager is their direct line manager. Schedule, and run monthly and quarterly desk plans. Ensure all 1:1s and monthly and quarterly desk plans are achieved in line with the necessary schedules and are documented in a structured manner. Ensure all objectives in weekly 1:1s, monthly, and quarterly desk plans adhere to SMART methodology. Ensure that the Operations Manager themselves have a weekly, monthly, quarterly, and annual plan with their line manager, which is reviewed and documented accordingly. Ensure that self and all members of the assigned team understand and comply with the requirement to record all activities onto the company CRM. Undertake random periodic audits on the CRM to ensure both quantity and quality of CRM data entries are to the required standard. Identify training needs within the assigned team and identify resource and support plans to address the identified training need. Devise and document a Business Development Plan for the overall assigned team with the support of the Sales Team, which is captured and distilled down to individual desk level as appropriate. Ensure all members of the assigned team are achieving compliance requirements according to company and external regulatory bodies' requirements. Personally run training sessions for the team as required (e.g., negotiation tactics to protect and enhance margin percentages, implications of extending client payment terms, etc.). Devise, obtain approval for, and run in-branch incentive/reward/recognition initiatives for the assigned team to help promote a high-performance culture. Ensure that there is a structured and documented process for the hiring of new talent into the business that is adhered to. Prepare and present a full report at the monthly management meeting on their team and themselves in line with the standard PowerPoint template. Assist Finance and Business Owner in the preparation of the annual manpower plan, revenue, Gross Margin, and overhead budget for their assigned team. The successful candidate will be responsible for delivering revenue, gross margin, and net profit targets, managing overheads, and achieving the manpower plan. This position offers a competitive salary, company car, private healthcare, and opportunities for professional growth. If you are a dedicated professional with a passion for industry/field, we would love to hear from you. Apply now to join our team and make a significant impact