Summary As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. Salary: £5,831.64/ £11.64 an hour Duration: Permanent Hours: These roles are based on annualised hours where the number of hours you work each month may vary, however your salary will be paid in equal instalments over the year. You'll work 501 hours over the year. Contract 1: The typical working pattern is alternate Sundays and Fridays, plus Mondays and Tuesdays during school holidays, however a degree of flexibility will be required depending on operational demand. Contract 2: The typical working pattern is Saturdays, plus Mondays and Tuesdays in school holidays, however a degree of flexibility will be required depending on operational demand. Interview date: Thursday 13th February 2025 For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role. What it's like to work here Reporting to the Welcome Manager, you’ll be part of a team of 8 working at The Workhouse and Infirmary. You'll be providing excellent customer service to every visitor, taking part in conversations around membership, and assisting with opening and closing procedures. What you'll be doing Day to day you'll deliver a great all-round customer service experience. You'll be on hand answering queries and listening to what our visitors need so you can share the right information. Your role is to ensure our visitors have the best day they can. You'll have the chance to be involved in different aspects of the visitor experience from key property events, membership recruitment, and fundraising, orientating arrivals in the car park, greeting and saying farewell to visitors and working alongside our volunteers. No two days are the same. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated, and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer services. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role. Who we're looking for We'd love to hear from you if you are: customer focused with an understanding of the importance of great service a team player, but also can work on your own initiative well organised and adaptable willing to learn new skills have a positive attitude The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Click here to find out more about the benefits we offer to support you.