Job summary Pathology Healthcare Science Support - Higher Level Department: Pathology Support Unit Band 3, Full-time £24,071 - £25,674 per annum Hours: 37.5 hours per week, 3 shifts: 08:45-17:15, 10:30-19:00, 12:30-21:00, all MKUH roles will be considered for flexible working Pathology and Blood Sciences have also had a major investment in new equipment and refurbishment. We are committed to the quality of service we provide our patients and users and were recently awarded ISO 15189 accreditation for Haematology/Blood Transfusion and Chemistry repertoires. Here at Milton Keynes we have committed leadership who engage our staff, listen to innovative ideas, and involve our people in the challenges and improvements that our organisation faces. Continuing professional and personal development is is encouraged and supported. We provide a comprehensive 24/7 service which staff support through flexible rostering. For further information, please contact Linda Roberts, Deputy PSU Manager, linda.robertsmkuh.nhs.uk at 01908 995770. Interview date: 12 February 2025 We are unable to provide sponsorship for this role Main duties of the job Applications are invited to join the Pathology Support Unit of Blood Sciences as a Clinical Support Worker working with a team of dedicated healthcare professionals to deliver a high quality service that is responsive to patient requirements. You will be a key member of the PSU team providing support services to departments analysing and reporting on blood, urine, faeces and other materials to achieve the objectives of efficient and effective patient care. You will be required to deliver a service that meets the quality standards of ISO 15189 and participate in work patterns that support our 24/7 service. To provide essential pre-analytical management of pathology specimens and requests to maintain workflow to specialist laboratory services for timely analysis. To provide effective post analytical management of specialist laboratory investigations ensuring results are accurate, reported within expected timelines and available for scientific validation and review by clinical service users. To provide assistance to both patients and clinical staff using the pathology service. To manage deliveries of patient material, consumables, reagents and mail. To provide this role over a 7 day working pattern and support delivery of a 24/7 pathology service. About us "An outstanding 92% stated that their role significantly affects patients and service users (NHS Staff Survey 2023)" You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including: Free on-site parking Free tea and coffee Great flexible workingopportunities Discounted gym membership Lease car scheme Generous annual leave and pension scheme On site nursery (chargeable) Extensive staff health and well-being programme Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news. "We care We communicate We collaborate We contribute" Date posted 22 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 430-CC27188A Job locations General Pathology (Dept) Milton Keynes MK6 5LD Job description Job responsibilities Maintain a professional approach to work at all times and to deal courteously with enquiries from within and outside the hospital. Manage Pathology reception, receiving visitors and patients, dealing with enquiries and ensuring that printed results are sent to requesters at an acceptable rate. Manage telephone enquiries, ensuring the caller is authorised to receive personal and/or confidential information, passing on enquiries to BMS (biomedical scientist) staff where appropriate & giving out authorised results to medical & nursing staff. Comply with Data Protection regulations and maintain patient confidentiality Liaise with reference laboratory services to ensure timely processing of referred requests Liaise with transport and courier services to ensure timely delivery of patient requests and samples. Please refer to the job description for further details We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us. MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received. MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology. By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months. Job description Job responsibilities Maintain a professional approach to work at all times and to deal courteously with enquiries from within and outside the hospital. Manage Pathology reception, receiving visitors and patients, dealing with enquiries and ensuring that printed results are sent to requesters at an acceptable rate. Manage telephone enquiries, ensuring the caller is authorised to receive personal and/or confidential information, passing on enquiries to BMS (biomedical scientist) staff where appropriate & giving out authorised results to medical & nursing staff. Comply with Data Protection regulations and maintain patient confidentiality Liaise with reference laboratory services to ensure timely processing of referred requests Liaise with transport and courier services to ensure timely delivery of patient requests and samples. Please refer to the job description for further details We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us. MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received. MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology. By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months. Person Specification Qualifications and knowledge Essential Level 3 qualification i.e. A level in Maths and/or Science. In the absence of this Level 2 qualification i.e. GCSE in Maths, Science or English with experience in Healthcare science. Knowledge and understanding of Microsoft Office applications Knowledge of Manual Handling and Health & Safety legislation Knowledge of ISO 15189 Standards for Medical laboratories Knowledge of Data Protection Action and GDPR Desirable Level 4 Science based qualification i.e HND or first part Foundation Degree Experience Essential Experience in Healthcare and/or Healthcare Science Experience using with Laboratory Information Systems Customer Service/Care experience Desirable Experience in NHS Healthcare Science Experience in leading teams Skills Essential Good interpersonal skills Record Keeping skills Good organisational skills Methodical and accurate approach to tasks Personal and people development Essential Ability to work individually and in a team Ability to work under pressure Ability to manage conflict Ability to train other staff Communication Essential Clear and accurate written and verbal use of English communication at all levels of the organisation Good Telephone ability Ability to apply principles of GDPR Specific requirements Essential Able to perform the duties of the post with reasonable aids and adaptations Physically able and mobile Able to work 7 day pattern between 0845-2100 Flexible to changing service requirements Person Specification Qualifications and knowledge Essential Level 3 qualification i.e. A level in Maths and/or Science. In the absence of this Level 2 qualification i.e. GCSE in Maths, Science or English with experience in Healthcare science. Knowledge and understanding of Microsoft Office applications Knowledge of Manual Handling and Health & Safety legislation Knowledge of ISO 15189 Standards for Medical laboratories Knowledge of Data Protection Action and GDPR Desirable Level 4 Science based qualification i.e HND or first part Foundation Degree Experience Essential Experience in Healthcare and/or Healthcare Science Experience using with Laboratory Information Systems Customer Service/Care experience Desirable Experience in NHS Healthcare Science Experience in leading teams Skills Essential Good interpersonal skills Record Keeping skills Good organisational skills Methodical and accurate approach to tasks Personal and people development Essential Ability to work individually and in a team Ability to work under pressure Ability to manage conflict Ability to train other staff Communication Essential Clear and accurate written and verbal use of English communication at all levels of the organisation Good Telephone ability Ability to apply principles of GDPR Specific requirements Essential Able to perform the duties of the post with reasonable aids and adaptations Physically able and mobile Able to work 7 day pattern between 0845-2100 Flexible to changing service requirements Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Milton Keynes University Hospital NHS Foundation Trust Address General Pathology (Dept) Milton Keynes MK6 5LD Employer's website https://www.mkuh.nhs.uk/working-at-mkuh (Opens in a new tab)