About Our Client
UK-based grounds maintenance company powered by the latest technology.
Deliver a range of services, including grounds maintenance, winter gritting, landscape construction, design, arboriculture, electric vehicle charging point installation to more than 50,000 commercial properties across the UK.
Job Description
* The Technical Support Analyst will be responsible for providing excellent customer service for our employees, field teams and clients ensuring all BAU tickets are picked up in a timely manner.
* The Technical Support Analyst will take ownership of incidents and service requests, endeavouring to resolve them in a timely and efficient manner; if this is not possible, escalating them to the appropriate team.
* Responsible for installing, configuring, and maintaining hardware and software across a range of devices and applications.
* Responsible for provisioning and managing user accounts and permissions, including onboarding and off-boarding staff.
* Configuration of new accounts and provisioning new hardware.
* Ensuring our IT knowledge base is kept up to date with information gained from resolving incidents and service requests to improve resilience and knowledge sharing.
* Hands-on support for our customers onsite based on a weekly rota.
* Responsible for maintaining personal development, striving to learn new skills and technologies to bring innovation and automation to better processes and procedures.
* Responsible for the adoption and support of the new application and functionality to the rest of the IT Team.
The Successful Applicant
Essential
* Demonstrable experience in effective troubleshooting of the Windows operating system.
* Experience in providing excellent customer service in high growth, changing environments, demonstrating adaptability and resilience to deal with ambiguity and technical complexity.
* Working knowledge of Microsoft Azure, Active Directory, Exchange, and Office 365.
* Demonstrable knowledge of IT Service Management frameworks (ITIL, COBIT).
* Working knowledge of the Microsoft technology stack.
Desirable
* Demonstrable experience in troubleshooting database and data issues.
* Demonstrable experience in effective application troubleshooting skills (web, mobile, API, SAAS).
* Demonstrable experience with Microsoft Dynamics.
What's on Offer
* Competitive salary
* Pension
* Free gym access if you are Head Office based or subsidised gym memberships if you are based elsewhere.
* Nursery Vouchers
* Cycle to work scheme
* Travel loans
* Medigold employee support, Free Flu Jabs, online private GP service and a premium subscription to Calm, the wellbeing app.
* Training, development, coaching and mentoring plans.
* Financial benefits include yearly bonus scheme, access to Wagestream and employee share options.
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