Contact Centre Ambassador Peterborough (City Centre) - Hybrid Working (In-office during inductionHours - 37.5Hrs pw: Early/Late rotation, Mon – Fri 09:00 – 21:00, 1 in 2 Saturdays 10:00 – 18:30Salary - £24-28k inc. shift allowance (based on experience), plus opportunity to earn Monthly Performance Bonus.Are you a customer service pro with a passion for making a difference? Do you excel in fast-paced environments where every call is an opportunity to connect, engage, and support? If so, read on ...Our client based in Peterborough City Centre is recruiting a Contact Centre Ambassador on a permanent basis. As part of a small team, you will be instrumental in launching and ensuring the smooth operation of a brand-new Contact Centre. Initially, you will focus on outbound welcome calls, creating meaningful connections with supporters of charity partners. Over time, you will also help drive the centre’s growth by supporting inbound customer service and outbound sales calls for commercial clients. This is a dynamic role perfect for someone with outstanding communication skills, a passion for customer service, and the desire to grow with an innovative team.Key Responsibilities:
1. Conduct outbound welcome calls to engage and support fundraising and charity partners.
2. Deliver exceptional customer service through effective communication, empathy, and professionali...