Garden Furniture - Department Head
Location: Sixth Cross Road, Twickenham, TW2 5PA
Job Reference: #1313
Your primary responsibility will be to provide management support to the Garden Furniture Department.
Working closely with the Garden Centre Manager to help the department succeed.
Rota: Full Time, 40 hours.
Every Tuesday, Thursday and Friday 09:00-18:00 with alternate Monday & Wednesdays 09:00-18:00 and alternate weekends Saturday 09:00-18:00 and Sunday 09:00-17:30
Main duties and responsibilities:
1. Maintain good control over stock levels, including accurate ordering and stock clearance where necessary.
2. Co-operate fully with line management and product managers.
3. Take responsibility for the whole in the absence of the manager.
4. Purchasing within the company product range within company guidelines.
5. Feed back on current and new products to optimise range and stock availability.
6. Close liaison with relevant Product Manager to ensure the optimum range and stock availability.
7. Use initiative to increase sales in their Department.
8. Sales opportunities are generated through interaction with customers.
9. Standards of appearance are monitored and maintained.
10. Organises and allocates team and individual tasks, in line with customer service needs.
11. Queries and complaints handled with courtesy by all team members, and referred where necessary to the Manager and product Manager.
To be successful in this role, we are looking for people:
1. Excellent computer skills.
2. Customer service skills.
3. People management experience.
4. Previous experience in a similar environment essential.
Rewards & Benefits:
We want our employees to be known for their friendliness, helpfulness, and good customer service, with their whole ethos being ‘nothing is too much trouble for our customers’. In turn we will provide an extensive benefit package, please see below.
1. Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
2. Holiday (including bank holidays) – 5.6 weeks on joining increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
3. Bonus – We reward our employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year (first year is dependent on start date).
4. Pension – We offer a Defined Contribution Pension Plan to new employees.
5. Attendance – After one years service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
6. Made A Difference Scheme (M.A.D) – A reward scheme for team members who make a difference to our business through outstanding customer service.
7. Learning & Development – You can look forward to a wealth of learning opportunities with us.
8. Birthday – After 6 months service if your birthday falls on your contracted day to work, you can leave work early.
9. Cycle2work scheme – After 1 years service, a government initiative which offers a saving on new cycling equipment.
10. Child's first day at school – After 1 year's service, come in late and go home early on your child's first day of school.
11. RHS Membership or a Tree / Shrub – After 1 years service, Squire's employees can choose either one tree or shrub to plant each year.
12. Employee Assistance Programme (EAP) – After 2 years service employees are eligible to join an EAP.
13. Retirement – After 15 years service, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
14. Free Parking – Available to all employees in the designated parking areas on our site.
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