Working closely with members of the AMS team, the One Devon EPR team, other system support teams, suppliers and the wider HIS teams, utilising clear communication channels and toolsets to deliver the teams day to day activities Communicating with end users of systems supported by the AMS team, assessing their needs/issues and actioning accordingly to ensure resolution, allocating to colleagues, escalating to Manager or reassigning as and when required Supporting manager to ensure team commitments can be met, providing cover for absence resulting from annual leave, sickness etc. or support where needed Leading team or project meetings; participating in Team, Directorate and Departmental meetings with staff from various groups/areas, and encourage others to do so Responding to escalations from junior team members, providing support or higher escalations as necessary Provide cross training or support to junior team members to extend their skills and enable them to take on more activities. Train end users in areas of expertise, demonstrate new functionality and prototype options to programme, project and scoping meetings attended by senior end users Provide guidance and support to junior members of the teamPlease review the job description for full detail.