Cedar Grove Veterinary Clinic, Belfast, Belfast, Northern Ireland & Isle of Man
Passionate about pets and delivering excellent customer service? Then this is the role for you!
Here at Cedar Grove Veterinary Clinic, we are looking for a friendly and approachable Veterinary Receptionist to join our team. This is a full-time position, working 40 hours per week including evenings and 1:5 weekends.
In this exciting and varied role, you will:
* Be the initial point of contact with first opinion clients and referring vets, making appointments.
* Welcome clients and their pets in a friendly and professional manner.
* Work within a resolute team dedicated to delivering a high standard of client care.
* Maintain and update electronic and physical medical records accurately and securely, ensuring confidentiality of sensitive information in compliance with privacy regulations.
* Collect fees for services rendered, process payments, and issue invoices or receipts.
* Monitor and order office and reception supplies as needed.
* Collaborate with the reception team to ensure cleanliness and organisation of the reception area, waiting room, and shared areas.
* Perform additional administration duties as part of this varied role.
Minimum Requirements:
* Previous receptionist experience or the ability to demonstrate excellent customer service skills.
* Experience in an animal environment preferred.
* Strong customer service skills with a friendly and compassionate demeanour.
* Proficiency in using office equipment, computer software, and electronic medical record systems is essential.
* Familiarity with veterinary medical terminology, procedures, and common medications is advantageous.
* Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
About Us
Cedar Grove Veterinary Clinic is proud of our commitment to the care of animals. We are a Veterinary Hospital, providing the highest standards of medical and surgical care. We see first opinion cases as general practitioners but also handle a large number of referral cases for more complex situations.
Our mission is to provide a dedicated team of vets, nurses, and receptionists to care for pets and their owners.
In addition to a competitive salary, you will benefit from:
* 6.6 weeks annual leave
* Additional annual leave for your birthday added to your holiday allowance
* Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with hundreds of retailers
* Discounted staff pet care
At IVC Evidensia, we are committed to Diversity, Equality, Inclusion, and Belonging. We are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are eager to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Cedar Grove Veterinary Clinic, Belfast
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