Customer Care Administrator (Senior) An opportunity to join AFH Wealth Management, one of the UK’s leading independent financial advisory and wealth management firms. We are looking for individuals who wish to grow with us as a business and support our strong growth plans, with hybrid working. This is a full-time permanent opportunity and in return, you will receive a competitive salary and range of benefits. Please apply today to register your interest in joining the team, to support AFH in dealing with complaints and breaches. As our Customer Care Administrator, you will typically: Support the investigation of client complaints, following the firm’s standard complaints procedure and formulating client final responses. Assist breach investigations to determine whether breaches in the firm’s processes have created any client detriment. Support the analysis of customer feedback processes, ensuring that sufficient intelligence is gathered to demonstrate achievement of positive consumer experience. Act upon and effectively deliver against client requests made under data protection legislation. Assist with any wider departmental function as required. As part of the role, you will also: Gain and maintain an understanding of the Firm’s approach to customer service and the services offered. Gain and maintain a good level of knowledge of financial planning concepts. Support the collation of all MI connected to client outcomes and periodic reporting of this analysis to Risk Team, to support Consumer Duty deliverables. What we are looking for in our ideal Customer Care Administrator: Ideally, experience in an IFA environment, demonstrating quality communications of constructive feedback Willingness to work towards the Diploma in Financial Planning as a preferable qualification requirement A high standard of written and numerical skills A high level of accuracy and attention to detail Aptitude in Microsoft Office Benefits and Perks at AFH Flexible working & holidays - Enjoy flexible working and competitive holiday allowance, with annual buy & sell scheme options and your birthday off. Plus, additional holiday days for long service. Social perks - To recognise and celebrate employees' great work we are all invited to our annual Christmas and Summer parties. Pension - We offer a contributory pension scheme with Royal London as well as death-in-service benefit.