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Here at Lancaster Insurance Services, we are looking for self-motivated individuals who are looking to work in a friendly and supportive environment.
We pride ourselves in delivering great results through a combination of hard work, collaboration, and dedication. Working for Lancaster Insurance is all about making a difference. A difference for our customers and for our business. It’s about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work.
You will be working in the bespoke market dealing with unique and classic vehicles and can experience exciting opportunities such as career mapping and meeting our customers face to face at events. A really good chance to kick-start a career in insurance with a Top Company.
Responsibilities include:
1. Answering inbound telephone calls.
2. Willing to go the extra mile to ensure customer satisfaction.
3. Effectively communicate with customers to provide relevant product information that is clear, fair, and not misleading, allowing the customer to make an informed decision.
4. Understand customers' issues and recommend solutions.
5. Use all relevant information to optimize opportunities to cross-sell and upsell insurance products.
6. Evidence excellent problem-solving capabilities.
7. Manage time effectively to ensure quality and accuracy requirements are met.
8. Commit to personal development.
9. Adhere to Company processes with regards to Financial Conduct Authority (FCA), Data Protection Act (DPA), and Treating Customers Fairly (TCF) requirements.
10. Work on own initiative and thrive in a fast-paced environment.
What we offer:
* Full training.
* Excellent bonus structure.
* Free tea/coffee.
* Breakfast club.
Being an employee of Markerstudy Broking, part of the Markerstudy Group of Companies, comes with perks such as discounted cinema tickets, meals, and fun days out. This is in addition to discounts on clothing and white goods retailers and so much more. We also offer a 24/7 support function. This support service provides assistance for anything from financial issues to bereavement counselling.
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