About us
At Kayana, we’re dedicated to making customer interactions easier and more enjoyable for businesses in the hospitality and retail sectors. Through our self-service kiosks, mobile ordering systems, and integrated payment solutions, we help companies provide seamless, personalized experiences for their customers.
Our technology is designed to adapt to each client’s unique needs, whether it's a quick-service restaurant, a hotel, or a retail space. We’re focused on creating tools that not only streamline operations but also open up new ways for businesses to connect with and engage their guests.
As part of the Kayana team, you’ll contribute to our shared mission of enhancing customer experiences and supporting businesses in achieving their goals. We’re excited to have you on board as we work together to create lasting value for our clients.
Responsibilities:
- Install, maintain, and repair field service equipment at customer sites
- Perform troubleshooting and diagnostics to identify and resolve equipment issues
- Conduct regular inspections and preventive maintenance on equipment
- Collaborate with customers to understand their needs and provide technical support
- Train customers on the proper use and maintenance of equipment
- Document service activities, including repairs, parts used, and customer interactions
- Stay up-to-date with industry trends and advancements in field service technology
Qualifications:
- Bachelor's degree in Engineering or a related field (or equivalent experience)
- Proven experience as a Field Service Engineer or similar role
- Strong technical skills with the ability to read and interpret technical drawings and schematics
- Proficient in using diagnostic tools and software for troubleshooting equipment issues
- Excellent problem-solving skills and attention to detail
- Effective communication skills to interact with customers and team members
- Ability to work independently and prioritize tasks in a fast-paced environment
- Willingness to travel to customer sites as needed
Job Types: Full-time, Permanent
Pay: £25,000.00-£30,000.00 per year
Additional pay:
* Bonus scheme
* Performance bonus
Benefits:
* Company van
Schedule:
* Monday to Friday
* Weekend availability
Licence/Certification:
* Driving Licence (required)
Work Location: In person