Muve Homecare is seeking a dedicated Care Coordinator to join their Complex Care division in Birmingham. This role is pivotal in ensuring the seamless delivery of personalized, high-quality care to clients in their homes.
Key Responsibilities:
* Rota Management:
* Develop, manage, and update staff schedules to ensure 24/7 coverage.
* Promptly address last-minute scheduling changes.
* Align rotas with clients' care plans and preferences.
* Recruitment and Screening:
* Actively recruit qualified caregivers.
* Screen candidates by reviewing CVs, conducting interviews, and verifying qualifications.
* Ensure compliance with regulatory standards and company policies during hiring.
* Onboarding New Staff:
* Facilitate the induction process, ensuring new team members are well-trained.
* Provide ongoing support and mentorship during the probation period.
* System Management:
* Utilize care management systems to track schedules, care plans, and compliance records.
* Maintain accurate documentation for clients and staff.
* Identify opportunities to optimize processes and implement improvements.
* Client and Staff Support:
* Serve as the main point of contact for clients, addressing queries and concerns.
* Support staff, fostering a positive and collaborative work environment.
* Conduct regular check-ins with clients and staff to ensure satisfaction and well-being.
Qualifications and Skills:
* Experience:
* Previous experience in care coordination, complex care management, or a similar role.
* Skills:
* Strong organizational and time management abilities.
* Excellent communication and interpersonal skills.
* Proficiency in care management software and IT systems.
* Qualifications:
* Knowledge of CQC standards and regulations (or equivalent).
* NVQ Level 3 in Health and Social Care (preferred but not mandatory).
* Attributes:
* Proactive problem solver with a can-do attitude.
* Empathetic and committed to providing exceptional care.
* Flexible to handle the dynamic nature of care coordination.
Benefits:
* Competitive salary and benefits package.
* Opportunities for professional development and career progression.
* A supportive and inclusive work environment.
* The chance to make a meaningful difference in clients' lives.