Red Recruitment is recruiting a Customer Administrator in Taunton to join a not for profit private healthcare provider, who is the Which? 'Recommended Provider' for private medical insurance.
The ideal candidate will be passionate about delivering excellent customer service and have previous telephone-based experience.
The salary is £24,912 per annum but rises to £26,089 after the probation period.
Benefits and Package for a Customer Administrator:
* Salary: £24,912 per annum, rising to £26,089 following the probationary period
* Hours: 37 hours per week, office hours are between Monday - Fridays, 8am - 7pm and Saturdays 9am - 12pm
* Contract Type: Permanent
* Location: Taunton
* Non-contractual bonus
* Treat paid at Christmas
* Access to private medical insurance cover
* Cash plan
* GP services
* Purchasing additional annual leave
* Pension plan
* Great social activities and events
Key Responsibilities of a Customer Administrator:
* Being the first point of contact for all customer enquiries
* Answering high-volume inbound calls and answering customer queries on WhatsApp and live chat
* Supporting the customers in their times of need, including registering a claim and helping customers find the right medical professional
* Delivering the highest level of customer service
* Providing administrative duties when required
* Ensuring the customers data and information is kept up to date and ...