We are currently recruiting for part-time Care Navigators/Administrators. The shifts are a mix of mornings (08:00-13:30) and afternoons (13:00-18:30) or all day is available (08:00-18:30 with a 30min unpaid lunch break).
There are shifts available in 2 of our 5 surgeries. The vacancies aren't in Thame, however, this is central to all our sites.
Unity Health is a 10 Partner, 5 site GMS practice located in Buckinghamshire/Oxfordshire, with a growing patient list size of over 22K patients. Our five surgeries are located in Brill, Chinnor, Long Crendon, Princes Risborough, and Thame.
This busy yet rewarding role requires excellent customer service skills, attention to detail, and a responsible attitude. You will need to be able to remain calm under pressure, multi-task, enjoy contact with people, be PC literate, and have great organisational skills.
Primary responsibilities include:
1. Playing a leading role in signposting patients to the appropriate member of the clinical team;
2. Providing information and non-clinical advice, resolving problems where possible;
3. Receiving and dealing with telephone enquiries - taking action or passing on messages as appropriate;
4. Ensuring all information is correctly entered on the computer system including scanning incoming letters into patient records;
5. Contacting patients, where requested (e.g. regarding test results);
6. Actively promoting practice developments and initiatives to patients, such as electronic prescriptions (EPS).
Due to the nature of the role, flexibility to work extra hours to cover for holiday and sickness is a necessity. Although you will be expected to sometimes work across all five sites, you would be based at a maximum of two of them.
This role requires applicants with a full driving licence and access to a vehicle due to having several locations.
Job Types: Part-time, Permanent
Pay: From £11.44 per hour
Expected hours: No less than 11 per week
Benefits:
* Company pension
* Free flu jabs
* Free parking
* On-site parking
Schedule:
* Day shift
* Monday to Friday
* Overtime
* Weekend availability
Work Location: In person
Application deadline: 29/11/2024
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